Associate FTTP Engineer

You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers' homes and businesses.

Client Details

Our client is one of the fastest growing telecommunications businesses in the North of England.

Description

You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspects of the installation from start to finish, so connecting the customer to our service point in the street to the house, blowing a fibre through our network and terminating it in the street cabinet, installing the ONT inside the premises, connecting and testing the router.

The successful Associate FTTP Engineer will be responsible for areas including, but not limited to:

• Successful first-time completion of all installations in a friendly, professional manner to a high standard.
• Meeting and exceeding customer satisfaction and expectations.
• Ensuring quality standards are met and maintained.
• Documenting of the installation from start to finish through use of a smart phone app.
• Adhering to safe working practices
• Maintain and control adequate van stock levels and materials.
• Reporting of any faults or damage found in the network.

Please note that this role will require some occasional overnight stays and working away if necessary for business requirements.

Profile

The ideal candidate will be a hands-on, practical person with a keen desire to learn new skills. You will have excellent customer skills, a strong work ethic and a willingness to go the extra mile when needed, to make sure our customers are connected first time.

The successful Associate FTTP Engineer will be able to demonstrate competencies including, but not limited to:

Skills & Requirements

• Full UK driving licence
• Excellent communication skills, both written and verbal
• Good numeracy skills
• Good knowledge of Microsoft office.
• Knowledge of an underground duct network
• Ability to complete surveys to ascertain whether anything is preventing a successful installation.

Personal Attributes

• Ability to work as part of a team and on own initiative.
• Willingness to meet challenges and exceed KPIs.
• A clear thinker with the ability to overcome challenges.
• Organised with an analytical approach to problem solving.
• Ability to work under pressure.
• A positive, can-do attitude.

Job Offer

As part of working with our client, the successful Associate FTTP Engineer will receive the following:

• £22,500 per annum salary
• 25 days' holiday, plus the 8 bank holidays
• Hybrid / flexible working for staff that aren't required on site or in office every day
• Staff development and continuous learning focus
• BUPA Private Medical Insurance
• BUPA Cash Plan and wellbeing Employee Assistance Programme (EAP)
• Numerous other benefits

If you are interested, please apply via the button below, submitting your most up-to-date CV.