Hire Desk Manager

Hire Desk Manager

Location: East London
Working Hours: Monday to Friday, 8:00am - 5:30pm
Salary: £40,000 - £45,000 per annum (depending on experience) plus bonus and benefits

We are seeking a proactive and experienced Hire Desk Manager to join our reputable plant hire company based in East London. As the Hire Desk Manager, you will oversee and lead a team of 5 hire desk staff, ensuring the efficient operation of our hire desk and delivering exceptional service to our clients.

Key Responsibilities:

• Team Leadership: Manage, motivate, and develop a team of hire desk coordinators to achieve performance targets and deliver excellent customer service.

• Hire Desk Operations: Oversee the day-to-day operations of the hire desk, including coordinating equipment hires, managing bookings, and ensuring timely deliveries and collections.

• Customer Service: Maintain strong relationships with customers, ensuring their needs are met promptly and professionally. Handle any escalated customer queries or issues effectively.

• Staff Training and Development: Provide training, support, and guidance to team members to enhance their skills and knowledge of the hire industry.

• Stock Control: Monitor equipment availability, liaising with the operations team to ensure adequate stock levels and managing shortages.

• Health & Safety Compliance: Ensure that all health and safety standards are met and maintained within the hire desk environment.

• Reporting: Prepare and present regular performance reports, highlighting key metrics and areas for improvement.

• Continuous Improvement: Implement process improvements to streamline hire desk operations and enhance customer satisfaction.

• Budget Management: Assist in budget preparation and manage costs effectively to achieve financial targets.

• Supplier Relations: Liaise with suppliers to negotiate terms and ensure timely deliveries of equipment.

Requirements:

• Proven experience in a similar role within the plant hire or construction industry.

• Strong leadership skills with the ability to motivate and develop a team.

• Excellent communication and interpersonal skills.

• Sound knowledge of plant and equipment hire processes.

• Ability to prioritise and manage multiple tasks efficiently.

• Proficient in IT systems, including hire desk software.

• Attention to detail and a focus on delivering exceptional customer service.

• Knowledge of health and safety regulations in relation to plant hire operations.

• Relevant qualifications in management or a related field would be advantageous.

This is an exciting opportunity for an experienced Hire Desk Manager to join a dynamic team and play a key role in the continued success of our plant hire business. In return, we offer a competitive salary, bonus scheme, and comprehensive benefits package. If you have the skills and experience required for this role, we would love to hear from you. Apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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