Junior 1st Line Support Field Engineer

Junior 1st Line IT Support Field Engineer
22k-25k dependant on experience – 20 days plus bank holidays, on site parking and work van provided, standard pension. Office/Field based role. Company Phone and Laptop.

A wonderful opportunity has arisen at a leading provider of IT, Telephony, Cyber security and Cloud-Based solutions on a full time basis.

Based in the heart of Birmingham, you will be tasked with a wide range of Responsibilities within the role.

• As their field engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks
• Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers)
• Checking computer hardware (e.g. HDD, mice, keyboards) functionality
• Installing and configuring appropriate software and functions
• Running scripts and automation tasks
• Ensuring the security and privacy of networks and computer systems
• Supporting customers with the use of new software and computer equipment
• Organising and scheduling upgrades and maintenance
• Maintaining records of repairs, fixes and maintenance schedule
• Providing onsite and face-to-face support to customers
• Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging)

Required Experience:

• Proven experience working as an IT Technician or in a relevant position
• 1+ years’ experience in a commercial field
• Degree in computer science, engineering or a relevant field (advantageous but not essential)
• Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential)
• Full UK Driving License (preferably also with a car)

Required Skills:

• Enthusiastic attitude and ethos to work and enjoys working in IT 
• Aptitude for troubleshooting, diagnostic and problem-solving
• Excellent communication skills
• Strong attention to detail
• Outstanding organisational and time management skills
• Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications
• Knowledge of Internet security and data privacy principles