Reception Administrator

JOB DESCRIPTION

POSITION:

Reception Administrator

JOB PURPOSE:

• To work as a key member of the administration team running the reception area of our Cambridge Office

• Creating a warm and welcoming atmosphere for all staff and visitors
• Managing and organising administrative tasks, such as filing, data entry, and document management
• Maintaining the diary and day-to-day bookings
• Assisting the Practice Manager with the ongoing filing of Company Annual Confirmation Statements and related Company Administration

LOCATION:

Cambridge Office

TYPE:

Full Time- Monday- Friday (9.00am-5.00pm)

KEY RESPONSIBILITIES INCLUDE:

Daily Reception and Office

• Answering the telephone
• Meeting and greeting clients including drinks
• Registering incoming post
• Registering outgoing post
• Forwarding post to client
• Scanning of incoming post on IRIS Docs
• Uploading supplier invoices
• Registering books and records in
• Registering books and records out
• Maintain reception
• Maintain stationary supplies
• Maintain kitchen supplies
• Assist with the implementation and ongoing management of a new CRM system
• Assist with additional adhoc tasks as necessary

Confirmation Statements

• Prepare, send for signature and file clients annual confirmation statements against an allocated list each month
• Accurate and timely submission of returns
• Ongoing monitoring of statement due dates and deadlines

JOB REQUIREMENTS:

Education and Experience

• Proven experience in an office administrator or receptionist role
• Strong customer service experience

Skills and Knowledge

• Good numeracy and administrative skills.
• Proficient in Microsoft Packages particularly managing Outlook Calendars
• Experience in maintaining CRM systems (desirable)

Competencies

• Numerate with strong attention to detail
• Excellent written and verbal communication skills and an ability to build rapport both internally and with external clients

• Possess fantastic organisational skills with the ability to prioritise tasks
• Be an excellent team player

• The successful candidate will have a lot of customer contact from walk ins, emails, and phone calls so a friendly and customer focused demeanour is essential