Senior Administrator

Senior Administrator

Working hours: Monday to Friday 9am – 5pm (can be flexible for the right candidate)
Department: Business Operations Department
Reporting to: Department Lead / Operations Manager
Location: Whitley Bay, Newcastle Upon Tyne. (Site Based)

Overview
Mactech Energy Group are looking to appoint Senior Administrator to support the Operations Manager and extended members of the operations team.
As Senior Administrator you will play a vital role in supporting the operations department in the next stage of our growth plans.
This is an exciting opportunity to join our successful growing business, at our head office in Whitley Bay.

The role:
Under the guidance of the Operations Manager and in line with the company values you will support the Operations Team providing effective onboarding administration and delivery of workforce strategies.

Key responsibilities
1. Support the Operations Manager with day-to-day comprehensive administration support, providing essential efficient administration in the delivery of services.
2. Support the overseeing of the general office operations in coordination and liaison with external building management suppliers, ensuring the offices are maintained as per service level agreements.
3. Support in the identification of ways to improve internal systems and processes.
4. Collation and organisation of supporting onboarding documentation end-to-end process.
5. Provide external stakeholders with ongoing support throughout the onboarding process.
6. Assist with HR documentation and processes for new starters, always adhering to GDPR processes.
7. Support in the coordination of Right to Work processes and documentation through our Access screening portal, managing flow of information.
8. Maintenance of Internal file management system ensuring it is updated and compliant.
9. Serve as a primary point of contact for internal and external communication, including answering incoming calls along with other members of the operations team.
10. Prioritise and manage ad hoc internal development projects.
11. Preparation of key reports, presentations, documents, and workflow activities, ensuring the work is accurate at all times.
12. Provide other general admin support across the business as and when required.

Skills and experience
The successful candidate will have the following essential skills and experience required for the role:
• Experience in a professional business services industry.
• Experience of overseeing general office operations with the desire to develop further in this area.
• A good team player with experience of working in a fast-paced administration environment at a higher level, whilst maintaining accuracy and quality.
• Strong analytical and problem-solving skills, with the ability to manage a list of tasks whilst working alone or as part of a team.
• Experience of marketing processes and procedures, including social media management would also be advantageous.
• Exceptional organisational and time management skills with the ability to multitask effectively and adapt to changing priorities.
• Excellent customer service / interpersonal skills with both internal and external stake holders
• Possess strong confident communication skills when handling telephone interactions.
• Experience of embracing change in digitalisation and a desire to further develop processes and procedures.
• Problem solving and resourcefulness.

ICT Skills
• Proficiency in the Microsoft Office suite including SharePoint, Excel, Word, PowerPoint, and Outlook is a must.
• Proficient in Adobe Acrobat, Canva would be advantageous.
• Experience of CRM (customer relationship database)

What you can expect:
• This is an excellent opportunity to progress within a rapidly growing business.
• 36 days holiday inclusive of bank holidays
• Pension scheme
• Westfield – cash back health plan
• Death in service cover – cover 3 x salary.

How to Apply:
• If this sounds like the role for you, please apply with your CV with a covering letter detailing your current salary expectations.