Service Manager - Youth Hub

Service Manager - Youth Hub

Salary: £36,360 - £43,512
Hours: 35 hours per week including evenings and weekends

Contract: Permanent

Location: Youth Hub at Merry Hill Shopping Centre

Ref: 1440

Cranstoun is a social justice and harm reduction charity empowering people to empower change. We offer a wide range of services across England within drug and alcohol, domestic abuse, young people’s services, criminal justice and housing.

An exciting opportunity has arisen to join the children and young people’s team and be part of a new and pioneering pilot at Merry Hill shopping centre in Dudley. Within the role of a Service Manager, you will shape, develop and lead the team to provide an early support youth hub, supporting young people aged 13 - 25yrs. It will serve as an easy to access, youth friendly space which will allow young people to get help at the earliest opportunity.

The hub will provide: -

• Accessible open access information, advice and guidance that is available Tuesdays - Fridays 3-7pm and Saturdays.
• Tailored emotional and practical support that is trauma informed.
• Timetable of access for partner agencies including sexual health, substance use, mental health.
• Promoting positive well-being through themed events and clubs.
• Preventing escalation including wellbeing coaching to those who access the hub that may need short term goals focused support.

You will be responsible for leading and managing all aspects of the hub, including staff supervision/performance, safeguarding, day to day delivery and implementing a wellbeing coaching model. You will need to have a strong understanding of how to maintain close working relationships with stakeholder and partnership organisations. Your role will include working with your team to achieve performance related targets across the outcome’s framework, achieving standards/kitemarks, managing the partnerships, especially with regards to data and information sharing for those using the hub, audits, HR related matters, H&S, budgets, and supporting ongoing funding applications.

You will be joining an incredible organisation, helping to bring our vision to life of becoming a world class leader in rebuilding lives.

We combine proven expertise in working with children and young people with the latest evidence and innovative approaches, to ensure the service is effective and makes a difference to the lives of children, young people and their families.

These posts will be subject to an Enhanced DBS Disclosure.

To download an application pack, please click the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 26th May 2024.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582