Stewardship Officer

We have an exciting opportunity for an established donor relations professional to join our team at the very heart of supporting our high-value fundraisers, primarily working with the grants fundraising team.

We are expanding our newly formed High Value Stewardship Team with a Stewardship Officer role specialising in supporting Grants Funders.

With your successful track record in creating impactful communications and experiences, you’ll be joining at the ideal time to be part of a team designing and implementing the best possible supporter experience at the National Trust. 

Grants Funders will be your main focus, stewarding our highest value funders such as National Lottery Heritage Fund, Sport England, DEFRA and National Highways. You will work closely with this high performing team to develop and deliver inspiring stewardship journeys for multi £m+ funders.

At the National Trust, we protect and care for places so that people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. We look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits.

We are embarking on a new phase of our fundraising strategy with ambitions for significant growth to help ensure that our work in conservation and for nature continues, that everyone feels welcome and enjoys access to our places. We are passionate about our work and are striving for excellence.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

The role will involve travel to National Trust places and regional offices to meet with stakeholders and to carry out work.

As Donor Stewardship Officer, you will be responsible for delivering high quality stewardship activities and communications to bring our supporters close to the impact they help us to achieve.

You’ll work in partnership with the Grants Managers to support first-class relationship management for a group of key statutory and lottery funders. You’ll be responsible for the timely delivery of donor communications, and you’ll develop inspiring and engaging donor touch points. You will act as stewardship lead for a suite of fundraising projects gathering content from across the Trust to use for donor stewardship.

You’ll work closely with all fundraising teams both centrally and regionally, with the Communications and Events teams, and with colleagues delivering projects across the Trust. 

You can view the role profile context in document attached. You don't need to have all the knowledge, skills and experience listed in the job description; this is just to provide an overall outline of what is possible in this role. For this position we’re looking for someone who has:

• Experience of delivering timely, high-quality, high value donor stewardship
• A proven record of managing the delivery of a stewardship programme
• The ability to analyse data to create impactful communications and experiences
• Experience of creating donor communications and bespoke impact reporting, on time and on budget
• Creativity and a passion for creating a joyful donor experience
• Strong numerical and analytical skills
• The ability to work as part of a team or independently, and influence stakeholders at all levels
• Working knowledge of relationship management databases     

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.