Average Support Advisor salary in the UK

Advisor Support More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK Do you have outstanding telephony and customer service skills? We have a fantastic opportunity within our dedicated Adviser Support team, to keep managing service level agreements during increased business volumes and demand.Our Adviser support team offer telephony support and guidance to our Financial Advisers during the process of assisting homeowners with their later life lending. They are responsible for providing excellent customer service and support to business customers and liaising with the appropriate operations areas to resolve adviser queries. The team also helps the telephone account managers in managing active enquiries or KFI's allowing them to focus on outbound sales calls. Main role and responsibilities: Provide exemplary customer service to all business customers.Develop and maintain business relationships with key partners.To be responsible for the management of your own workload.Adhere to agreed service standards.Keep up to date and conversant with lending criteria, products and special schemes and convey this accurately to brokers over the telephone.Support the sales and new business application processes including use and understanding of the broker portal and DPR admin systems. Skills and experience we look for: Strong telephony skills and experience.Highly motivated and co-operative.Able to work well individually and as part of a team.Driven by customer service and going the extra mile to deliver exemplary service.Professional, positive and prompt in the handling of all enquiries. Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement.Supportive - relationships are key to everything we do.Personal - going above and beyond to offer exceptional service.Integrity - honest, true and transparent in all of our relationships.Responsive - whatever the challenge we'll deliver the right result.Expert - experts in our field, our thirst for knowledge never stops Benefits: 23 days holiday, plus bank holidays. Rising to 28 days based on length of service.Additional holiday purchase scheme.1 charity day.Tier 1 pension (5% Employee, 8% Employer).Simply Health.Life Assurance.

A dynamic and progressive Property Consultancy, with 6 strategic offices nationwide, is looking for an efficient Business Support Advisor to join their Towcester office. The Business Support Advisor Role The successful Business Support Advisor will support with various administrative duties and advisory support for charities. The role involves supporting rural teams in the delivery of their work and assisting in the smooth running of the office, offering an excellent level of service. You will be required to prepare various documents, proofread reports and be proficient with Microsoft Word and Excel. Further duties include: Monitoring of emails and managing, filtering and prioritising communicationsDrafting letters/emails to clients including terms of business and invoice covering notesAudio typingFile administration including dead filing and archivingProduction, collation, and logging of invoicesAnswering of telephone and co-ordination of electronic diaries for meetingsProcessing Anti Money Laundering checks in accordance with relevant regulationsPreparing marketing material and use of in-house agency software The Business Support Advisor Previous experience in an administrative positionExcellent telephone manner and interpersonal skillsExperience of working with Microsoft Word and ExcelExcellent organisational skillsAbility to work unsupervised and be able to demonstrate initiativeThe ability to liaise with clients and staff in a professional manner In Return… £28,000 - £32,000Private healthcareEmployee Assistance Programme, including a health plan and annual flu jab35 days holiday per annum (pro rata to working hours) inclusive of bank holidaysPotential for discretionary bonusEnhanced workplace pension scheme operated through The National Employment Savings Trust (NEST)Salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes If you are a Business Support Advisor, considering your career opportunities please contact Gemma Hughes at Brandon James. Ref: GH18526 Business Support Advisor / Administrator / Office Assistant / Business Support / Brandon James

Position: Technical Support AdvisorLocation: Abingdon (OX14)Salary: £25,000 per annum (+ bonus)Hours: 37.5 hours worked over a 5 day week (shifts between the hours of 08:00 - 20:00 Monday - Friday) and 3 weekend dates in every 7/8 weekends (10:00 to 17:00)Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C The Opportunity Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team. As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products. The nature of our client’s product being technical and ever evolving means that the successful Technical Support Advisor needs to be able to diagnose and get to the root of technical issues remotely with customers whilst also being comfortable resolving the issue in an easy to understand manner. The successful candidate must also be able to absorb information, and confidently go above and beyond to offer customer service excellence to resolve the query and will become an expert in our client’s products and offerings. This Technical Support Advisor job is very well suited to candidates looking for a route into an office environment who are keen to progress within a helpdesk/service desk environment long-term. The Company Thompson & Terry Recruitment are working with a well-known and nationally respected UK brand, who are looking to recruit a kind and patient Technical Support Advisor to join their large and modern offices based in Abingdon. Our client are rapidly expanding and are looking to enhance their reach, whilst ensuring that their customer service focus remains at the centre and the forefront of what they offer. The business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this. In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme. Requirements: Experience of offering customer service excellenceTechnically-minded with the ability to develop outstanding technical product knowledgeExcellent telephone manner and communication at all levelsExcellent verbal and written communication skills Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.? PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.