Average Support Officer salary in the UK

Salary: Norwich - £32,115 - £41,916 / Haywards Heath - £33,713 - £44,115 / Islington - £36,026 - £46,445 per annumLocation: Hybrid/Norwich or Haywards Heath and IslingtonHours: 36 per week????????? ????????????? ????????????? ????????????? Contract Type: Norwich or Haywards Heath - Permanent and Islington - 12 Month Fixed Term Contract Are you passionate about enhancing people's lives by supporting their digital skills and enabling them to get online and stay connected? Working as part of a team, you'll play a vital role in delivering our national digital support program. Your responsibilities will include managing contracted digital support projects, contributing to the digital grants program, and providing digital skills training and access to digital devices and connectivity. Collaborating with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion. To succeed in this role, your experience in a customer service environment, particularly with individuals facing multiple barriers to employment and online access, will be invaluable. Effective communication skills will be key as you engage with a diverse range of people. This is a hybrid role however, most of the time you'll either be working from home or travelling throughout regions with occasional office days as required. If this sounds like an opportunity you'd be interested in, please take a look at the full role profile on our careers page before applying. Closing Date: Wednesday 5th June 2024 at midnight. Interviews are likely to take place on Thursday 13th June 2024. For further details on this vacancy, please click 'apply' or visit our website. Candidates must have the ability to travel throughout the regions. In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Salary: Norwich - £32,115 - £41,916 / Haywards Heath - £33,713 - £44,115 / Islington - £36,026 - £46,445 per annumLocation: Hybrid/Norwich or Haywards Heath and IslingtonHours: 36 per week????????? ????????????? ????????????? ????????????? Contract Type: Norwich or Haywards Heath - Permanent and Islington - 12 Month Fixed Term Contract Are you passionate about enhancing people's lives by supporting their digital skills and enabling them to get online and stay connected? Working as part of a team, you'll play a vital role in delivering our national digital support program. Your responsibilities will include managing contracted digital support projects, contributing to the digital grants program, and providing digital skills training and access to digital devices and connectivity. Collaborating with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion. To succeed in this role, your experience in a customer service environment, particularly with individuals facing multiple barriers to employment and online access, will be invaluable. Effective communication skills will be key as you engage with a diverse range of people. This is a hybrid role however, most of the time you'll either be working from home or travelling throughout regions with occasional office days as required. If this sounds like an opportunity you'd be interested in, please take a look at the full role profile on our careers page before applying. Closing Date: Wednesday 5th June 2024 at midnight. Interviews are likely to take place on Thursday 13th June 2024. For further details on this vacancy, please click 'apply' or visit our website. Candidates must have the ability to travel throughout the regions. In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis. Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities Work as part of our busy Service Desk, you will support the provision of a comprehensive and efficient systems support service that delivers great customer service, including the support and administration of all line of business applications, hardware desktops, devices and access requirements.Provide specialist support to all software and hardware systems including AV configuration, event support and the security provision and maintenance of the staff identity and access management.Provide a first and second line support service, engaging with internal and external customers, face to face and remotely in conjunction with other colleagues across the department. Support ICT colleagues and participate in the evaluation of new digital solutions, UAT, project delivery and provide follow up support including knowledgebase updates.Work with the wider Business to support and maintain endpoint devices and peripherals in line with the Asset Management lifecycle processes and policies. About you Can work under pressure and meet strict deadlines. Have a flexible pleasant disposition, be approachable to all and able to effectively communicate.Are a good listener who pays attention to details. Can work as part of a Team to deliver excellent Customer Service.Enjoy problem solving. Requirements Experience of working in an ICT environment supporting 500+ colleagues in the use of technology.Diagnostic and analytical skills for effective Incident triage and resolution.Experience of 1st/2nd line support in a corporate environment, including experience of using ITSM systems, MS Windows and MS Office365 packageRelevant Knowledge and understanding of ITIL foundations and Windows Desktop along with MDM and MFA.Experience configuring and supporting desktop, mobile and peripheral hardware.The ability to prioritise your workload and work on your own initiative. Ideally have completed or working towards a formal ICT related qualification. Benefits Starting salary of £28,296 per year West Yorkshire Pension Fund membership - Current employer contribution is 15.9%28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunitiesOur Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membershipAgile and hybrid working Access to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discounts.A team of trained Mental Health First Aiders who are available for colleagues to contact for support We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.