Hotel Management and Receptionist with Hospitality Management
CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
Online Training Academy
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
In the dynamic realm of hospitality, the reception area stands as the heart of a hotel, pulsating with the rhythm of guest interactions and operational finesse. Imagine yourself as the orchestrator of first impressions, seamlessly guiding guests through their stay with a blend of warmth and efficiency. From mastering the art of telephone etiquette to gracefully handling challenging situations, this comprehensive curriculum equips you with the quintessential skills needed to thrive in the bustling world of hotel reception.
Key Features:
- CPD Certified
- Free Certificate from Reed
- CIQ Approved
- Developed by Specialist
- Lifetime Access
Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
Course media
Description
Step into the shoes of a consummate professional as you delve into the nuances of customer service, honing your communication prowess to perfection. Navigate the labyrinth of administrative tasks with finesse, adeptly balancing the demands of paperwork with the art of creating memorable guest experiences. Elevate your understanding of brand standards, transcending mere service to embody the essence of hospitality itself. With insights into the ever-evolving landscape of safety, security, and legal considerations, you'll stride confidently into the future, poised to meet the demands of tomorrow's hospitality industry head-on. Hop on this transformative journey, where every challenge is an opportunity, and every guest encounter a chance to shine.
Course Curriculum
- Module 01: An Overview Of Hotel Reception
- Module 02: Hotel Reception Standard Procedures
- Module 03: Customer Service In Hotel Reception
- Module 04: Communication Skills Required For Hotel Reception
- Module 05: Telephone Handling In A Hotel
- Module 06: How To Handle Difficult Hotel Guests
- Module 07: Administrative Skills As A Hotel Receptionist
- Module 08: Computer Skills And Programs
- Module 09: Brand Standards In The Hospitality World
- Module 10: Being A Team Player: Working With Other Hotel Departments
- Module 11: Safety And Security In The Hotel
- Module 12: Sales And Marketing As A Hotel Receptionist
- Module 13: Dressing The Part: Creating The Professional Look In Hospitality
- Module 14: Keeping Stress Under Control On The Job
- Module 15: Legal Issues In Hospitality
- Module 16: The Future For Hotel Receptionists
Learning Outcomes:
- Master hotel reception procedures, standards, and customer service techniques.
- Develop effective communication and telephone handling skills for hotel environments.
- Acquire administrative, computer, and brand standard competencies in hospitality.
- Enhance teamwork, safety, and sales abilities within hotel reception roles.
- Cultivate professionalism through attire, stress management, and legal awareness.
- Anticipate future trends and advancements in the hotel receptionist profession.
Who is this course for?
- Individuals aspiring to excel in hotel reception and hospitality management.
- Hotel staff seeking to enhance receptionist and administrative competencies.
- Professionals transitioning into hospitality careers with a focus on reception.
- Students pursuing roles in hotel management and guest services.
- Anyone passionate about delivering exceptional guest experiences in hotels.
Career path
- Hotel Receptionist
- Guest Services Coordinator
- Front Office Manager
- Concierge
- Reservations Agent
- Revenue Manager
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.