Customer Complaints Officer

Housing Complaints Officer

6 month FTC

Leeds / Remote Working

35 hours pw

£33,000 per annum

Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on a 6month FTC

The role offers complete remote working after initial training should the successful candidate wish to do so

Responsibilities of the Housing Complaints Officer:

• Supporting teams with complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Housing Complaints Officer includes:

• Knowledge of Housing Ombudsman Complaint Handling Code
• Knowledge of resolving customer complaints

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information