Average Concierge salary in the UK

We have an exciting new opportunity for a Day Concierge to work in our beautiful residential development based in Battersea. You will be responsible for delivering the highest levels of customer service to all residents, guests, contractors, and the clients. You'll be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner. As primary contact for the residents you will be on hand to provide the support they need at the place they call home. Ideally, you'll have all or most of the below experience: Previous experience within the hospitality industry, preferably within a similar role.Significant experience providing exemplary levels of customer service.Experience in managing contractors and building works within a busy development.Awareness of general fire, health & safety and security.Proven ability to and handle confidential information with professionalism and discretion. Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk.Assist the residents, guests and visitors when required.Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.Communicate with leaseholders and managing agents in an attentive and personable manner.Manage and delegate to the on-site team.Carry out regular patrols of the entire building and report any faults and/or security breaches found.Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Shift Pattern: 4 on 4 off / 7:00 - 19:00 Rate of Pay: £28,000 - £32,000 per annum Location: Battersea If this position is of interest, please submit your CV. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Concierge - Marylebone - London - £30k - 4 on 4 off - Day shifts with some night coverage requiredA prestigious new development is looking for a Concierge to deliver 5 star service and standards; managing the facilities whilst providing a high level contact for all residents across two buildings within walking distance. The ideal candidate will have an excellent track record of building, managing and maintaining relationships with either guests, residents or customers in a in person customer service setting. You will be a problem solver with a desire to deliver the best service. The ideal candidate will come from a 5* or 4* hotel or another environment famed for it's high level customer service.You Must Have:* Experience of working in a leading organisation that is renowned for 5* customer service* Strong communication skills and ability to build strong relationships with clients/guests/residents* Track record of delivering first-class customer service* Good knowledge of London especially W1 and Marylebone areas.As you would expect, you will receive a competitive salary and also enjoy a generous benefits package. This really is an amazing opportunity to work at an exclusive new London address.How To Apply:If you believe you have the skills and experience required for the role, then please apply via the link on this page.If you have any questions, then please contact Richard at the Search London office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are currently recruiting for a new Day Concierge to become a part of the team at a beautiful and contemporary residential building in Kensington. Responsible for overseeing 66 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience, or a strong background in the hotel industry. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;To receive and log parcels and packages on behalf of residents;To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);To log all resident written instructions under relevant apartment number on the concierge database;To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed appropriately;To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. General: To comply with company email, telephone and internet policy and procedures;To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;To comply with all health & safety and personal protective equipment requirements of the site;To contact the local police station immediately in the event of any suspicious behaviour or the non-emergency number 101 as applicable. To complete any other requests as directed by the Account Manager or Managing Agent. Hours: 3 on 3 off, 7am-7pm Salary: £28,000 Location: Kensington If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.