Average Service Analyst salary in the UK

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) This role will be office based Monday - Friday with Home working on the weekend. The Role & Responsibilities Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required. Person Specification Excellent written and verbal communication skillsExperience of working within a technology led support team.Knowledge of CCTV and hardware assembly,SQL skills including understanding of database structures and query language.Self-motivated and have the ability to manage and prioritise your own workloadPro-active attitude towards investigation and resolution of incidents. What's in it for you? Hybrid working with weekly visits to our Neath officeHours: 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)Salary: £25,500 per annumHealthcare cash planStaff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing25 days + bank holidaysCycle to work schemeEnhanced Maternity and Paternity Package NB this is subject to eligibility If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so… We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. The position and key responsibilities: The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language. For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance. Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required. What's in it for you: Hybrid working with weekly visits to our Neath office.Hours: 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00are covered, operating from Monday to Sunday (including Bank Holidays)Salary: £25,500 pro rataHealthcare cash planStaff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing25 days holiday pro rataCycle to work schemeEnhanced Maternity and Paternity Package NB this is subject to eligibility If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Exciting opportunity for a Service Delivery Analyst to join a leading organisation based near Chippenham on a permanent basis, offering up to £40,000 and opportunity for long term career and professional development opportunities The Role The Service Delivery Analyst will be responsible for: ensuring quality data management within the IT Service Management teamimproving accuracy of records relating to hardware and software asset management ensuring resolution of incident, service request, change and procurement requests - data gathering and analysis ensuring high levels of customer service (monitoring support calls, escalating repetitive issues)involvement in license reconciliation coach Service team and colleagues on best practice About you Applicants for the Service Delivery Analyst role will have: experience gained in a similar position with experience in data analysis, asset management, service delivery teams/processes, ITIL etc. sound knowledge of Microsoft technologies (e.g. Desktop, Office 365 etc.)data analysis skills ideally using tools like Power BI, PowerShell or similar excellent attention to detail and documentation skills On offer Salary up to £40,000 depending on experience plus excellent benefits including hybrid working! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself