Average Support Officer salary in the UK

We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis. Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities Work as part of our busy Service Desk, you will support the provision of a comprehensive and efficient systems support service that delivers great customer service, including the support and administration of all line of business applications, hardware desktops, devices and access requirements.Provide specialist support to all software and hardware systems including AV configuration, event support and the security provision and maintenance of the staff identity and access management.Provide a first and second line support service, engaging with internal and external customers, face to face and remotely in conjunction with other colleagues across the department. Support ICT colleagues and participate in the evaluation of new digital solutions, UAT, project delivery and provide follow up support including knowledgebase updates.Work with the wider Business to support and maintain endpoint devices and peripherals in line with the Asset Management lifecycle processes and policies. About you Can work under pressure and meet strict deadlines. Have a flexible pleasant disposition, be approachable to all and able to effectively communicate.Are a good listener who pays attention to details. Can work as part of a Team to deliver excellent Customer Service.Enjoy problem solving. Requirements Experience of working in an ICT environment supporting 500+ colleagues in the use of technology.Diagnostic and analytical skills for effective Incident triage and resolution.Experience of 1st/2nd line support in a corporate environment, including experience of using ITSM systems, MS Windows and MS Office365 packageRelevant Knowledge and understanding of ITIL foundations and Windows Desktop along with MDM and MFA.Experience configuring and supporting desktop, mobile and peripheral hardware.The ability to prioritise your workload and work on your own initiative. Ideally have completed or working towards a formal ICT related qualification. Benefits Starting salary of £28,296 per year West Yorkshire Pension Fund membership - Current employer contribution is 15.9%28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunitiesOur Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membershipAgile and hybrid working Access to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discounts.A team of trained Mental Health First Aiders who are available for colleagues to contact for support We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Project Support Officer (PSO) Manchester (Hybrid working) Up to 40K plus Excellent Benefits (below) We are looking for a diplomatic Project Support Officer (PSO) to support the team in overseeing a team of delivery Partners. You will be responsible for building and leveraging strong relationships with staff in our chosen Delivery Partner to; secure timely and transparent reporting and assurance, deliver effective performance management and advice, and execute impactful decision making. Key Responsibilities; Work with delivery partner to ensure the project remains on track and mitigate against road blocksQuality monitor the support provided by the delivery partner, to ensure KPIs and SLAs are adhered toCritical decision makingAnalyse project data to inform best practice and future improvementsPoint of contact for internal and external stakeholdersEnsure projects are effectively completed and closed outSupport the assessment of future applications for funding Key Skills and Competencies; Excellent rapport-building skills with internal / external partnersExperience of working with an outsourced partnerExcellent team leadership skillsStrong communication and collaboration skillsProven track record of leading, delivering and/or implementing projects across an organisation, including at a senior level where necessary, within a timescale. Employee Benefits 28 days annual leaveCycle to work scheme.Contributory Pension schemeSeason ticket loanTrainingAccess to Employee Assistance Programme To be considered for this role please send your CV today or contact Hannah at Nobul Resourcing Solutions.

Business Support Officer Lewisham Council Start Date: ASAP End Date: 3 Month Contract Hours: 35 hours per week PAYE: £19.00 per hourUMBRELLA: £23.00 per hour Description: We are seeking a dedicated Business Support Officer to join Lewisham Council. The successful candidate will be responsible for a variety of complex business, financial, and administrative tasks to ensure efficient team operations and the delivery of high-quality services to our customers. This role will involve supporting the development, implementation, and maintenance of information management systems, as well as providing senior user support for key systems and facilitating training for new users. Key Responsibilities:- Execute a range of complex business, financial, and administrative duties.- Support the development and maintenance of electronic and manual information management systems.- Act as a senior user for key systems, including setting up new users and providing on-the-floor training.- Manage intricate financial processes such as invoicing, journal transfers, income reconciliation, and special payments.- Procure goods and services as directed and generate management information for budget holders.- Draft correspondence and assist with internal and external communications, including web and intranet updates. Requirements:- Previous experience in a similar administrative role preferred.- Proficiency in using information management systems.- Strong organizational and multitasking skills.- Excellent communication and interpersonal abilities.- Ability to work effectively within a team and independently when necessary. Application Process:To apply, please submit your CV and a cover letter detailing your relevant experience and suitability for the role to [email address]. Applications will be accepted until [closing date]. Shortlisted candidates will be contacted for interviews. Join us in making a positive impact on the community as we strive to deliver efficient and customer-focused services at Lewisham Council.