Professional Business Communication with Telephone Etiquette & Negotiation - CPD Certified

Professional Business Communication with Telephone Etiquette & Negotiation - CPD Certified

Embark on a journey to master the art of professional business communication with our course focusing on Telephone Etiquette & Negotiation. This comprehensive course covers the fundamental aspects of Communication, behavioral styles, overcoming communication barriers, the art of asking questions, and assertive communication.

Key Performance Metrics in this Communication Bundle:

• Apply effective communication skills, including active listening and rapport-building.
• Understand and adapt to different behavioral styles and personality types in communication.
• Overcome communication barriers, including sender, receiver, and organisational obstacles.
• Utilise various types of questions to enhance communication and relationships.
• Demonstrate assertive communication skills and assertive body language.

Courses Included in this Communication Bundle:

• 01: Communication
• 02: Telephone Etiquette
• 03: Negotiation

Accreditation:

This Communication Skills Course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.

Perks:

• Dual Certificate
• 15 CPD Points
• 24/7 Tutor Support

CPDQE Certificate on Communication Skills

Digital certificate - Included

Reed courses certificate of completion

Digital certificate - Included

• Welcome to Communication Skills Course 00:39

  • 1: Communication: Welcome to Communication Skills Course Preview 00:39

• Introduction to Effective Communication 09:56

  • 2: Communication: Introduction to Communication 04:15
  • 3: Communication: Effective Listening Skills 04:41
  • 4: Communication: MCQ Module1 01:00

• Understanding Behaviour Styles 08:55

  • 5: Communication: Behaviour Styles 03:02
  • 6: Communication: Few more on Behaviour Styles 03:53
  • 7: Communication: MCQ Module2 02:00

• Overcoming Communication Barriers 08:23

  • 8: Communication: Overcoming Communication Barriers 06:23
  • 9: Communication: MCQ Module3 01:00
  • 10: Care for a Feedback? 01:00

• Asking Questions 11:26

  • 11: Communication: Asking Questions 09:26
  • 12: Communication: MCQ Module4 02:00

• Learning to Communicate Assertively 11:40

  • 13: Communication: Learning to Communicate Assertively 08:40
  • 14: Communication: MCQ Module5 02:00
  • 15: Thank You ! 01:00

• Communication Bundle Course 02: Telephone Etiquette 50:00

  • 16: Communication: Introduction to Telephone Etiquette 06:00
  • 17: Communication: Talking The Right Way On The Phone 08:00
  • 18: Communication: Eliminate Phone Distractions 09:00
  • 19: Communication: Inbound & Outbound Calls 06:00
  • 20: Communication: Dealing With Angry Customers 05:00
  • 21: Communication: Voicemail Messages 10:00
  • 22: Communication: Methodology 06:00

• Communication Bundle Course 03: Negotiation 43:00

  • 23: Communication: An Understanding of Negotiation 05:00
  • 24: Communication: Preparation Process 06:00
  • 25: Communication: Building The Foundation 05:00
  • 26: Communication: Phase One — Exchanging Information 04:00
  • 27: Communication: Phase Two — Bargaining 07:00
  • 28: Communication: Phase Three — Closing 04:00
  • 29: Communication: Deal With Difficult Situations 05:00
  • 30: Communication: Adapting Negotiation By Communication 07:00

Key Lesson Snippets in this Communication Bundle:

• Introduction to Effective Communication: Explore the essentials of Communication, including its categories, process, and the importance of listening and rapport.

• Understanding Behaviour Styles: Learn about different social styles and how to adapt your communication to various behavioral patterns.

• Overcoming Communication Barriers: Identify common barriers to Communication and strategies to overcome them effectively.

• Asking Questions: Understand different types of questions and how to use them strategically to enhance Communication.

• Entrepreneurs aiming to foster strong communication.
• Individuals desiring persuasive professional communication.

This course will pave the way for higher study in the field of Communication. You can enrol on higher level Communication courses, such as:

• Level 2 Certificate in Communication Skills
• Level 3 Certificate in Communication Skills
• Level 3 Advanced Diploma in Communication and Media
• Level 3 Diploma in Communication and Media
• Level 3 Extended Diploma in Communication and Media
• Level 4 Higher Certificate in Communication and Media
• Level 5 Higher Diploma in Communication and Media

• Public Relations Officer
• Marketing Executive
• Social Media Manager
• Marketing Coordinator

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