Customer Service Advisor German Speaker

CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS

Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation.

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation.

What’s on offer?

• Competitive salary of £25,000
• Annual company bonus
• 37.5-hour week - Monday to Friday, no evenings or weekends
• Hybrid working (1-2 days per week in the Manchester office)
• Industry leading pension scheme
• 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
• Private Medical
• Cycle2Work Scheme
• GymFlex
• Life assurance and Income protection
• Discounts & perks platform
• Employee wellbeing
• Continuous training, coaching and development within a helpful and encouraging environment
• Career progression opportunities

Key Responsibilities of the Customer Service Advisor (German Speaker):

• Advise Sales of customers commercial queries
• Investigate transaction declines & velocity queries
• Liaising with all staff both in Manchester and in European Offices
• Log all queries and action on Logging Tool
• Chargebacks, Copy Invoice Requests, Transaction Queries
• Produce Copy Invoices on request
• Provide on-going support to colleagues and highlight training requirements to Team Leader
• Answer phone calls with set criteria and within parameters set out by the Company
• Assist in identifying and resolving areas that reduce chargeback liability or queries
• Carry out data entry for Customers & Cards
• Forward customer payment concerns to Credit Collections immediately
• Provide support to customers using website/systems provided

Experience you'll bring:

• Previous experience in similar Customer Service role
• Fluent German speaker
• Ability to mentor, develop & improve skills of others
• Adaptable to organisational change requirements
• Excellent communication skills (written and verbal)
• Establish and maintain co-operative and effective working relationships
• Self-motivated, organised and can work on own initiative
• Taking "ownership" of problems

What's next?

If you have the skills and passion to take on this Customer Service Advisor - German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.