Average Application Support salary in the UK

Application Support Analyst Are you an ambitious Application Support Analyst who wants to work for a fast growing IT software organisation?As an Application Support Analyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the gap between our technology solutions and our operational needs, ensuring that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact on business applications is essential. The Application Support Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project-based work. If you're a dynamic and technically adept individual ready to contribute to our team's success, we encourage you to apply. Skills required for the Application Support Analyst are:- Application support- SQL- ISO27001- Technical expertise across Business apps Business Application Analyst / Application Support Analyst/ Business apps / ITIL Salary: £42,000 - £45,000Location: Holborn, London - Hybrid working Apply now for immediate consideration regarding this excellent opportunity!Understanding Recruitment is acting as an employment agency for this vacancy

Application Support Analyst Are you an ambitious Application Support Analyst who wants to work for a fast growing IT software organisation?As an Application Support Analyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the gap between our technology solutions and our operational needs, ensuring that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact on business applications is essential. The Application Support Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project-based work. If you're a dynamic and technically adept individual ready to contribute to our team's success, we encourage you to apply. Skills required for the Application Support Analyst are:- Application support- SQL- ISO27001- Technical expertise across Business apps Business Application Analyst / Application Support Analyst/ Business apps / ITIL Salary: £42,000 - £45,000Location: Holborn, London - Hybrid working Apply now for immediate consideration regarding this excellent opportunity!Understanding Recruitment is acting as an employment agency for this vacancy

Job Title: Application Support Analyst About Us: Our client is a leading provider of innovative software solutions tailored to meet the needs of the higher education sector. With a commitment to excellence and a passion for transforming the student experience, our client is dedicated to empowering institutions with cutting-edge technology. Join our client's team and become part of a dynamic environment where your skills and expertise will contribute to shaping the future of education. Summary: As an Application Support Analyst, you will play a pivotal role in ensuring the smooth operation of our client's software solutions. You will be responsible for providing technical support to end-users, troubleshooting issues, and implementing solutions to enhance system functionality. This role offers the opportunity to work closely with cross-functional teams and make a significant impact on the success of our client's products. Responsibilities: Resolve logged calls according to agreed internal/client SLAsPrioritize and manage client support requirements effectivelyEscalate tickets to relevant teams when necessaryMaintain accurate client recordsFlag and escalate potential SLA failures promptlyLog incoming email support requests accuratelyCommunicate effectively with Project and Account ManagersProvide timely updates to clients on ticket status Technical Skills: Basic IT infrastructure understandingKnowledge of relational databasesExperience with Microsoft SQL ServerBasic SQL query writing skillsHTML/CSS knowledgeStrong problem-solving abilitiesProficient documentation skills Personal Skills: Active listening and questioning skillsEffective verbal and written communicationExceptional customer service skillsProficient problem-solving abilitiesStrong time management and organizational skills Benefits: Joining a close, friendly teamWorking within an exciting industryPerformance-based bonus scheme25 days holiday allowance (annually) plus public holidaysCompany contribution to pensionExcellent training and continued supportPotential for further developmentCompany portal of staff benefits, including private health care, life assurance, personal development, cinema tickets, retailer discounts, and more. If you are passionate about client satisfaction, thrive in a dynamic environment, and are eager to contribute to Kinetic's mission of transforming higher education, we want to hear from you! Apply now to join their team and be part of a movement that's shaping the future of education. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.