Binding Authority Operations Technician
To provide a first-class service to Agents and Coverholders covering all aspects of their Delegated Authority Insurance Arrangements. Duties: Ensuring high professional standards and continual improvements in service deliveryEnsuring that the Company’s systems, compliance and procedures are followed at all times, in accordance with the company’s compliance and procedure manualsChecking formal documents for accuracy prior to processing and issuance of formal documentation to clients and marketsSubmitting Policy documentation to signing offices where applicable (both bureaux and non-bureaux)Processing of transactional via Internal processing systemProducing debit/credit notes and bureau submissions where requiredHandling and resolving client and queries in respect of both Policy and Premium issuesEnsuring that diary checks (manual and electronic) are maintainedMaintaining statistical information including Earned to Incurred figures and Profit Commissions as requiredMaintaining electronic filing system is up to date at all timesAssisting with the team with Ad hoc duties or covering colleagues where requiredMeeting and adhering to agreed service levels and SLA'sProduction and renewal of Binding Authorities / Slips, ensuring all are in acceptable order in line with both Lloyds and Company procedures and guidelinesProduction of endorsements where required Experience: Good knowledge of the regulatory requirements of general insurance in operation at any timeGood knowledge of FCA regulations and guidelines relating to both private and commercial customers.Willingness to continue to develop knowledge of products and related issues through formal and informal learning, both internally and externally to the firm.Experience in a similar role This client offers remote working with occasional visits to their London office
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