Average Call Handler salary in the UK

Merseyside Police serves a population of around 1.5 million people, covering an area of 647 square kilometres. With a workforce just over 7,000 we are one of the largest employers in Merseyside. We currently employ approximately 4,211 Police Officers, 2,479 Police Staff, 197 Police Community Support Officers and 128 Special Constables. Across the Force, we actively recruit people who reflect the communities we serve; people of diverse backgrounds, experience, and career aspirations. - We believe that diversity of human experiences and viewpoints in our teams strengthen the service that we provide to our communities.Merseyside Police pay competitive salaries and generous leave entitlement, rising with length of service. We provide a Government Pension Scheme with generous employer contributions; generally regarded as one of the best schemes in the public sector. Wider employee benefits can be found on our careers page. Find your calling….. Are you looking for an opportunity to keep your community safe? Being a 999 and 101 Contact Resolution Officer can be challenging and no two days are the same. Whether it’s taking a report of a missing person, responding to a burglary or supporting someone in crisis; our Contact Resolution Officers (who you may know as 999 Call Handlers) play a vital role in helping keep our communities safe, identifying and protecting the most vulnerable, preventing crime and other harm and pursuing offenders. The role of a Contact Resolution Officer (999 Call Handler) You’ll be the first point of contact for members of the public who may be distressed or agitated. The caller may be a victim of crime and you will be expected to work quickly, remaining calm under pressure and providing reassurance, all whilst gathering as much information as possible to enable you to either resolve their issues or to allow our Police Officers to deal with incidents, support victims and vulnerable people and make our communities safer. As a Contact Resolution Officer (CRO) you will be part of a team providing an excellent service to the people of Merseyside, answering emergency 999 and non-emergency 101 calls and making dynamic decisions to determine the most appropriate response to ensure we put the community first. You will receive excellent support, training and skill development to ensure that you can be the best you can be whilst working for one of the best performing Police forces in the country. As you can imagine, the Contact Centre operates a 24/7, 365 days a year service and you will be required to work shifts. This will include working evenings, nights, weekends and public holidays - the range of full time and part time shift patterns and number of hours are attached in the supporting documents so please ensure you have a look at this before you commit to applying. We have some limited opportunities to work full time and a wide range of part time shift patterns available which will be discussed with you closer to your offer stage. An example of these can be found on one of the links below. ** Please note that even if offered a part time role there will be a requirement to work full time hours (36.5) for the first 14 weeks during your training period this will involve a mixture of classroom duties and 24/7 shifts for mentoring in the live environment before you move onto your allocated shift pattern. The full time salary of a Contact Resolution Officer starts at £24, 921 and increases each year in increments until it reaches £27, 351. Your actual salary will be dependent on number of hours and shift patterns available at time of appointment and each pattern with vary in number of hours and shift allowance (equalisation allowance) attached to it. For example, a 22 hour, part time 4 on 4 off shift pattern would give an estimated annual salary of £18,000 per year inclusive of an 18.5% equalisation allowance Please apply to read the full details on our website. Note: Please apply to be taken to our website for further details and support. We kindly request that you complete an application form in order for us to fairly assess all applications.Those who are successful at interview will receive a conditional offer of employment which is subject to passing pre-employment checks consisting of employment referencing, a medical questionnaire, and police vetting clearance which can take approximately 6-12 weeks.

We are currently recruiting for 999 Call Handlers for Merseyside Police and these roles will be based at Bootle at their hub. These roles will be a permanent contract with Merseyside Police and will involve working a shift pattern. JOB PURPOSE: To provide the public who contact Merseyside Police with a risk assessed and integrated contact and crime service in response to requests for assistance.To seek all opportunities to resolve victim / informant issues appropriately, ethically and professionally at or near as possible to the first point of contact or provide the informant with a clear understanding of how Merseyside Police intends to progress their issue(s). PRINCIPAL ACCOUNTABILITIES: To receive, manage and risk-assess incoming emergency (999) and non-emergency contact and multi-media digital information into Merseyside Police to ensure that contact received is dealt with in an efficient and effective manner ensuring force and public expectations are achieved.Utilise all forms of communication systems in use by the force for customer contact, - reporting incidents and crime, - requesting assistance or information from the public, internal and external customers, other emergency services, police staff and officers to ensure a professional and efficient serviceApply the National Decision Making Model (NDMM) and THRIVE by using questioning, listening and investigation skills to prioritise, determine and risk assess the needs of the caller / victim.Determine and help implement an appropriate and prioritised police response based on the identified threat, harm, risk and vulnerability, related to the victim, offender or location referred to in the contact, in line with the Call Grade and Response PolicyMaximise the opportunity to undertake primary investigation of calls and requests for assistance. To enable first point resolution of enquiries, incidents and crimes thereby minimising the occasions where police resources are unnecessarily deployed. Ensuring a professional and high-quality service safeguarding a victim centredapproach.Complete Niche crime reports and speak to victims ensuring all details are accurately recorded and provide reassurance and inform victims what will happen next to ensure that victim satisfaction is at the heart of the management of every incident.Operate, input and update systems as required: Storm, Niche, PNC, Email and other force systems as appropriate in accordance with National Standards of Incident Recording (NSIR), National Crime Recording Standards (NCRS) and appropriate force policies and procedures to ensure information is recorded accurately in line with National Standards.Management of the crime and incident occurrence process through initial recording and evaluation / allocation / and primary investigation. Ensure victims of crime are contacted as necessary and appropriate actions are completed within defined time limits.Where appropriate allocate crime / non-crime occurrences to the relevant officers for secondary investigation to ensure resources are maximized effectivelyTo ensure incidents are managed in accordance with NSIR, NCRS and relevant force policies to ensure National Standards are achieved and force policies complied with. KNOWLEDGE AND EXPERIENCE: Knowledge and understanding of force telephony and contact management systems to be able to receive and manage contact.A good understanding of the Call Grade and Response Policy to ensure force policy is adhered to.A good understanding of the NDMM, NSIR and NCRS and force policies and procedures including Business Continuity Planning requirements to ensure incidents and crimes are recorded correctly and to ensure compliance with force policies.To be computer literate with an ability to demonstrate use of force IT systems necessary to perform day to day duties.Excellent communication skills notably listening and questioning skills and the ability to make sound decisions based on information received to gather and disseminate information accurately to ensure an effective response.Experience of dealing with members of the public, especially being able to reassure victims in an empathetic manner to ensure victims are dealt with professionally and provided with reassurance throughout.Experience of working in a customer service environment and dealing withpeople through a range of communication methods to ensure callers/ victimsare spoken and dealt with in a professional manner.Able to display resilience and planning and organisational skills, to meetdemand in an environment working to strict timescales to ensure service delivery.A commitment to delivering an excellent customer service to ensure a professional response and increase public confidence and satisfaction.Knowledge of force crime recording system to ensure crimes and incidents are recorded on Niche for appropriate action and tasking.Working knowledge of Home Office Counting Rules to ensure crime is recorded and managed accurately.Be able to input a crime on relevant force system (Niche) to ensure effective recording, allocation and finalisation of crime.Understanding of law and an ability to interpret legislation in order that crime related information is recorded accurately and in accordance with the Home Office Counting Rules, National Crime Recording Standards, Force Audit Policy, and its implications.Be aware of Official Secrets Act & Data Protection Act and consequences involved in revealing information to ensure information is used appropriately and lawfully. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Reed are partnering with one of the UK's largest Private Healthcare Teleradiology companies based in Hastings, East Sussex who are seeking a Call Operator to join their Team. In this role you will be communicating professionally and effectively with radiographers, reporters and referrers by phone and office-based system. You will need to be confident communicator with excellent attention to detail and I.T skills. This role will be based on a shift pattern 16:45pm - 00:45am and  00:30am -08:30am on a two week rotation, four days on /off. Permanent Salary- £18,300 - £20,000Hours- 28 hrs a weekLocation- Remote (shift work) Experience or knowledge of the Teleradiology industry preferred but will consider NHS call centre experience  Please contact or call for more details.