Average Centre Advisor salary in the UK

Call Centre Advisor (Permanent) Benefits: Competative Salary of £25,835.88Annual bonus scheme - 10% of salary Additional 10% evening shift pay 25 days annual leave plus 8 bank holidays Pension schemePrivate healthcareEmployee assistance programme and opportunity for professional development through our L&D function Location: Preston, Lancashire Salary: £25835.88 per annum Job Description: Job Duties: Handling inbound and outbound calls from customersProviding excellent customer service and resolving customer queries efficientlyUpdating customer information accurately in the databaseFollowing call scripts and guidelines to ensure consistencyMeeting call handling targets and KPIs Required Qualifications: Excellent communication skillsStrong problem-solving abilitiesAbility to work well under pressureGood attention to detail Education: Minimum of GCSEs or equivalent Experience: Prior experience in a customer service roleExperience in a call centre environment preferred Working Conditions: Office-based role in a call centre environmentShift work may be requiredFast-paced and dynamic work setting To apply for this position, please click apply below. Once your CV has been reviewed, someone will be in touch to disucuss the role in more detail. 

We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding again in 2024. This is a role where you will be working night-shifts (no lone working) on a rosta basis - four on, four off basis. This is a superb opportunity for a night-shift worker to join an exceptional company Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 nights on, 4 off basis - 12 hour shift. Start times can vary from 1700-0500 and from 1900-0700 depending on the company rota which is given in advance. Close to Burgess Hill Salary £34120 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory- you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four nights on Four off 12 Hour working shift time, shift start time can vary between 1700-0500 and 1900-0700 Salary Package Based on 42 hours per week If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration. Short-listing will start soon. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy

Page Personnel have just registered multiple Contact Centre Advisor Positions in Leeds to work for a reputable business going through a significant growth period! This would be an exciting opportunity for someone that is looking to join a business that are leaders in their industry and have lots of great plans for expansion and progressing into new markets in 2024! Client Details Page Personnel have just registered multiple Contact Centre Advisor Positions in Leeds to work for a reputable business going through a significant growth period! This would be an exciting opportunity for someone that is looking to join a business that are leaders in their industry and have lots of great plans for expansion and progressing into new markets in 2024! Description As a Contact Centre Advisor you will be speaking to customers registering new accounts and handling a range of customer service enquiries. The role will be mainly telephone based and responding to emails and you will be ensuring the best level of client care is provided and their five star rating is upheld! Profile Ideally some Contact Centre experience however if you have the right transferable skills the business can be open to background Extremely customer centric Confident telephone manner Able to work under pressure in a fast paced environment A good team player Passionate about delivering the best level of customer service Job Offer Salary of £22500+ reputable business in Leeds experts in their sector+ full training provided+ fantastic progression and development+ great location in Leeds easily accessible from the centre and Bradford+ excellent benefits+ 9am-5pm no shift patterns or weekends+ hybrid working+ excellent benefits+ immediate interview