Average Collections Advisor salary in the UK

ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.Key Responsibilities: Manage receivables and collections, comprising 70% of the working week.Resolve customer issues promptly to maintain high levels of customer satisfaction.Report and track net losses to sales management for strategic decision-making.Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program.Educate franchisees on collection programs and policies.Recommend legal action to management and execute necessary court follow-up actions.Ensure collection procedures adhere to corporate policies and regulatory requirements.Negotiate partial and extended payments with customers.Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives.Actively promote credit sales programs to field personnel, providing training and support as needed.Handle client credit approval appeals and provide weekly forecasts to the management team. Skills and Experience Required: Previous experience in collections within a Financial Services environment is essential.Professional telephone manner with the ability to communicate effectively.Proficiency in Microsoft Office suite and other computer applications.Strong written and verbal communication skills.Proactive approach to problem-solving and customer relationship management. Benefits: Casual dress codeCompany eventsCompany pension schemeFree on-site parkingPrivate medical insurance This role offers an exciting opportunity for a dynamic individual with collections experience to join a reputable company and contribute to their continued success. If you meet the criteria and are ready for a challenging yet rewarding role, we encourage you to apply, or call Kim in our Kettering team to discuss further.

My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customer’s circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible. Key Responsibilities: Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date Ensure all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances Identify, recognize and work with customers whose circumstances are often vulnerable Communicate with customers both verbally and in writing in a clear, fair and not misleading way Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved Where applicable signpost customers to relevant non-for-profit organizations for support and advice Support colleagues and the department to ensure all department aims are achieved Work towards achieving daily and monthly targets both individually and as a team Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly Carry out additional tasks where reasonably expected Liaise from time to time with 3rd parties in relation to the management of the customer’s account Raise any procedural, departmental risks and concerns in line with company process and escalation routes Skills Required: You must have some experience working in a similar debt management, collections type customer service role Some life experience and a mature attitude is essential Able to communicate with vulnerable people and offer advice Possess a professional and understanding manner when assisting customers Excellent communication and customer service skills is essential Company Benefits: Salary up to £30k - depending on experience Monday - Friday 37.5 hours, 8am-4pm, 9am-5pm, 2 Saturdays per month - 8am-12pm at home, time back in lieu Pension scheme Employee referral programme Perks at Work Income protection scheme Employee of the Year Long Service awards Discretionary annual bonus Life assurance Discounted gym membership Training and exam sponsorship Purchase additional annual leave Social events Hours of work

My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customer’s circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible. Key Responsibilities: Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date Ensure all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances Identify, recognize and work with customers whose circumstances are often vulnerable Communicate with customers both verbally and in writing in a clear, fair and not misleading way Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved Where applicable signpost customers to relevant non-for-profit organizations for support and advice Support colleagues and the department to ensure all department aims are achieved Work towards achieving daily and monthly targets both individually and as a team Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly Carry out additional tasks where reasonably expected Liaise from time to time with 3rd parties in relation to the management of the customer’s account Raise any procedural, departmental risks and concerns in line with company process and escalation routes Skills Required: You must have some experience working in a similar debt management, collections type customer service role Some life experience and a mature attitude is essential Able to communicate with vulnerable people and offer advice Possess a professional and understanding manner when assisting customers Excellent communication and customer service skills is essential Company Benefits: Salary up to £30k - depending on experience Monday - Friday 37.5 hours, 8am-4pm, 9am-5pm, 2 Saturdays per month - 8am-12pm at home, time back in lieu Pension scheme Employee referral programme Perks at Work Income protection scheme Employee of the Year Long Service awards Discretionary annual bonus Life assurance Discounted gym membership Training and exam sponsorship Purchase additional annual leave Social events Hours of work