Average Collections Agent salary in the UK

Job Description Location - Hyde - SK14 Salary - £25,000 Consultants - Ben Harrison & Sarah Duffy Benefits - 9-5 Monday - Friday, CPD Training Programme, Pension Plan, Bonus Scheme. Company Overview: Our client, are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines. Their team is committed to maintaining high ethical standards and providing exceptional service to clients and customers. Responsibilities: To provide administrative support for all areas of the Debt Recovery Team. As a Collections Agent, you will play a crucial role in the agency’s debt recovery process, working within the framework of FCA regulations to effectively manage and collect outstanding debts on behalf of the companies clients. You will be responsible for engaging with debtors, negotiating repayment arrangements, and maintaining accurate records of all interactions. To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line ManagerContact customers by telephone, email, letter and text to maximise the collection of arrears accountsTo adhere to company standards and necessary legal and regulatory requirements (TCF/FCA)To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systemsWork to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date statusProvide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policySupport the Collections Manager with the issue of summons to customersMaintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas Qualifications: Proven experience in debt collection or a related field, preferably in a regulated environmentExcellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgroundsStrong understanding of FCA & TCF regulations and compliance requirements related to debt collectionExceptional attention to detail and accuracy in maintaining records and documentationProficiency in using collections software and Microsoft Office applicationsAbility to work independently and as part of a team in a fast-paced environmentHigh level of integrity and ethical conduct in all interactions

Location: Hyde Salary: £25,000 Consultants: Sarah Hughes & Ben Harrison Currently working with a reputable collection agency, dedicated to helping clients manage and recover outstanding debt. What you can expect: CPD Training ProgrammePension PlanBonus Scheme Responsibilities: As a Collections Agent, you will provide administrative support for all areas of the Debt Recover Team, playing a crucial role in the agency’s debt recover process. You will work within the framework of FCA regulations to effectively manage and collect outstanding debt on behalf of the company’s clients. Some of your responsibilities will include engagement with debtors, negotiating repayments and maintaining accurate records of all interactions. To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line ManagerContact customers by telephone, email, letter and text to maximise the collection of arrears accountsTo adhere to company standards and necessary legal and regulatory requirements (TCF/FCA)To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systemsWork to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date statusProvide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policySupport the Collections Manager with the issue of summons to customersMaintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas Profile: Proven experience in debt collection or a related field, preferably in a regulated environmentExcellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgroundsStrong understanding of FCA & TCF regulations and compliance requirements related to debt collectionExceptional attention to detail and accuracy in maintaining records and documentationProficiency in using collections software and Microsoft Office applicationsAbility to work independently and as part of a team in a fast-paced environmentHigh level of integrity and ethical conduct in all interactions If you are interested in the position, please send your CV over to us or contact the office for more information.

Collections Agent Location: Romford Salary: £25,000 after probation (Plus excellent bonus and benefit package) Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries. Daily Duties: This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.You will also assist our agents in the field set up and agree payment plans and process payments from customers.Operating in a contact centre environment dealing with both inbound and outbound calls.Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.Answer incoming call to assist our field agents in dealing with our clients’ customers.Assist our clients’ customers with their general queries.Make outbound calls to our client’s customers to attempt to establish contact.Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.Liaise directly with our clients to establish the correct resolutions for their customers.Manage calls within the company agreed quality frameworkDrive own performance to achieve required This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears.You will also assist our agents in the field set up and agree payment plans and process payments from customers.Operating in a contact centre environment dealing with both inbound and outbound calls.