Average Collections Manager salary in the UK

Job Description Location - Hyde - SK14 Salary - £25,000 Consultants - Ben Harrison & Sarah Duffy Benefits - 9-5 Monday - Friday, CPD Training Programme, Pension Plan, Bonus Scheme. Company Overview: Our client, are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines. Their team is committed to maintaining high ethical standards and providing exceptional service to clients and customers. Responsibilities: To provide administrative support for all areas of the Debt Recovery Team. As a Collections Agent, you will play a crucial role in the agency’s debt recovery process, working within the framework of FCA regulations to effectively manage and collect outstanding debts on behalf of the companies clients. You will be responsible for engaging with debtors, negotiating repayment arrangements, and maintaining accurate records of all interactions. To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line ManagerContact customers by telephone, email, letter and text to maximise the collection of arrears accountsTo adhere to company standards and necessary legal and regulatory requirements (TCF/FCA)To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systemsWork to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date statusProvide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policySupport the Collections Manager with the issue of summons to customersMaintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas Qualifications: Proven experience in debt collection or a related field, preferably in a regulated environmentExcellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgroundsStrong understanding of FCA & TCF regulations and compliance requirements related to debt collectionExceptional attention to detail and accuracy in maintaining records and documentationProficiency in using collections software and Microsoft Office applicationsAbility to work independently and as part of a team in a fast-paced environmentHigh level of integrity and ethical conduct in all interactions

We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you. The role would suit someone with at least two years’ experience in a fast-paced telephone-based collections environment, within a personal loans’ environment. We would be particularly interested in someone from an unsecured credit background. They are setting up a new Operations office in Milton Keynes, their Head Office being in London. So you would initially be working from home, on a 6 months FTC basis. But once the office is opened you would be required to travel to their office in Milton Keynes up to 4 days a week. The team currently work Mon-Fri on a shift pattern between 8 - 6pm. Although currently on a 6-month contract there is a strong possibility of a perm position, but they cannot currently commit to that until the office is in place. The role: Responsible for day to do day collections activities (Inbound and Outbound phone and email).Advise customers on the payment options for debt recovery.Take ownership of a portfolio of 500+ customers in early-stage arrears as well as short and long-term arrangementsEnsuring compliance at all times with the requirements of the FCA guidance regarding debt Collections (including subsequent associated legislation)Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firmContribute to the effectiveness of existing collections strategies and provide feedback on how they can be optimisedAchieve collections targets whilst providing exceptional service to our customersComplete any administration for inbound debt management, IVA and bankruptcy noticesAssist with administration of DCA referrals and Debt SalesMaintain and enhance our game-changing customer experience, by treating customers fairly and identifying vulnerability. Skills and experience required: At least 2 years of experience in consumer debt collectionsProven experience in a phone-based collection & customer service role (DCA or FCA preferred)Good negotiation/objection handling skillsHave the ability to relate to people from a variety of different backgrounds In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and a highly competitive salary.

ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.Key Responsibilities: Manage receivables and collections, comprising 70% of the working week.Resolve customer issues promptly to maintain high levels of customer satisfaction.Report and track net losses to sales management for strategic decision-making.Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program.Educate franchisees on collection programs and policies.Recommend legal action to management and execute necessary court follow-up actions.Ensure collection procedures adhere to corporate policies and regulatory requirements.Negotiate partial and extended payments with customers.Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives.Actively promote credit sales programs to field personnel, providing training and support as needed.Handle client credit approval appeals and provide weekly forecasts to the management team. Skills and Experience Required: Previous experience in collections within a Financial Services environment is essential.Professional telephone manner with the ability to communicate effectively.Proficiency in Microsoft Office suite and other computer applications.Strong written and verbal communication skills.Proactive approach to problem-solving and customer relationship management. Benefits: Casual dress codeCompany eventsCompany pension schemeFree on-site parkingPrivate medical insurance This role offers an exciting opportunity for a dynamic individual with collections experience to join a reputable company and contribute to their continued success. If you meet the criteria and are ready for a challenging yet rewarding role, we encourage you to apply, or call Kim in our Kettering team to discuss further.