Average Customer Agent salary in the UK

Customer Service Agent Location: Croydon Salary:£22,000 starting - increases after probation and bonuses and great benefits on top Must be able start 26th Februrary 2024 Your role as a Customer Service Agent will be to speak to our clients’ customers and deal with any queries regarding their outstanding account. To understand their circumstances and agree repayment plans that they can afford and maintain. Through skilled and professional negotiation whilst operating within company, industry, and legislative standards and in doing so maximise cash recovery. Ensure that the premises is secure at the close of businessProvide adequate training for staff to enable them to execute their information & security responsibilitiesRespond to high volume of callsNegotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairlyUpdate AccountsWorking with customers to understand their income & expenditure, to gain a good understanding of their financial position and ability to repayResolve/ log all disputes ensuring accounts are actioned, followed up appropriately and that all relevant parties are notified of results accordingly

My client based in Middlesbrough is looking for an experienced Customer Service Agent to join their team on a part time, temp to perm basis. Duties include: Dealing with customers on a daily basisTaking orders via email and on the phoneSpeaking to customers and typing notes at the same timeHandling all queries and offering solutionsKeeping live records for all customersAdding new customers onto the internal databaseBeing able to communicate effectively at all levelsBeing able to handle calls efficiently during peak times Rate: £11.44, increasing to £12ph after 12 weeks Hours: 6pm-midnight, 3 nights per week Role: Immediate start, temp to perm for the right candidate CPMiddlesbrough The Recruitment Co is an equal opportunities employer The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Job description - Customer Services About us My client is looking for Customer Service agents who are passionate about helping people to join the team. We are professional, agile, and customer-centric. Our team is fully trained in identifying the real needs of our customers and is focused on delivering the best service possible. We are expanding and we are currently looking for the right candidates to fill our Customer Services Representative positions. We have big plans for the future and our employees play a vital part in this. Please see below a brief description of the role: Answering inbound enquiries from customers.Making changes to customers policies.Trying to find solutions to retain customers.Processing customer documents and identifying any potential fraud.Reviewing policies and identifying any issues.Recovering outstanding balances after cancellation.Liaising with our insurer partners. Although not essential, the ideal candidate may have: Previous customer service experienceGood verbal and written skills.Ability to work in a fast-paced environment.Must be able to work shifts. Requirements English and Maths at GCSE level.No previous unspent criminal convictions. Full training is provided with successful hires. Job Type: Full-time Working Hours: Monday- Friday (Shift Work) 8:30-19:00 and 1 in 3 Saturdays 09:00-13:00 Benefits: Casual dressCompany eventsCompany pension Ability to commute/relocate: Sunbury-On-Thames: reliably commute or plan to relocate before starting work (required) Education: GCSE or equivalent (required) Experience: customer service: 1 year (preferred) Work Location: In person