Average Customer Analyst salary in the UK

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. Overview: The primary function of the Customer Insight Analyst is to understand, monitor and report upon the behaviour of Iceland’s customers and translate this customer insight into actionable recommendations and plans to help drive and inform the Ecommerce trading strategy. The role will cover multiple insight streams from channel behaviours, to shopping and product preferences with the output from this insight feeding into all areas of the Ecommerce team. The Analyst will be responsible for understanding the full end to end customer journey from acquisition to loyalty and be able to identify areas of friction and opportunity within this journey. Although the main focus of the role will be on Online trading, the team will also need to understand multiple shopping channels such as Shop and Go, Home Delivery, Over 60 etc, and how these channels combine into a multi-channel shopping experience. Specific Tasks: Own and enhance customer segmentation logic.Work closely with the BI team to build data solutions to be integrated into Power BiWork with the data team to inform customer behavioural modelling.Own and develop new and enhanced KPI’s and metrics for the Ecomm team.Use customer behavioural modelling to inform forecasting routines.Produce high quality customer insight projects (Both self-identified and directed)Maintain regular routines to feed customer information back to the wider team.Identify opportunities to increase trading and loyalty within granular level customer groups/types.Inform CRM strategy through customer information.Use customer specific insights to articulate business and trading performance (What worked/What didn’t)Be the voice of our customer across the Ecomm team. Skills: High degree of competency in SQL. (or similar)Good understanding of data modelling techniques.Experience behavioural modelling. Other skills and competencies: Good knowledge of Microsoft Office products including a proven track record in using Excel (or similar) to manipulate/interrogate data and present findings in an understandable and engaging way.The ability to gather, interpret and combine data from a multitude of sources and formats.Create engaging presentations based on findings and articulate technical details to a non-technical audience.The ability to deliver accurate, relevant, and timely information, based on solid research.Experience in working with large and disparate data sources.An understanding of both Qualitative and Quantitative research technology. Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Alongside this we can offer you: 15% discount in Iceland stores30% discount at Club Individual Restaurants33 days holiday (including bank holidays)Pension (NEST)Free onsite parkingOnsite electric car charging portsSubsidised staff restaurant and Costa CoffeeChristmas vouchersRefer a Friend SchemeChristmas Savings schemeDiscounted dry cleaningLong service awards

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer base the opportunity to develop how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retentionSegment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders across the business on who the customers are and how you can engage them Run a series of A/B tests to understand the customer journey and decrease drop off YOUR SKILLS The successful candidate will have the following skills and experience: An expert in SQL and ideally an understanding or willingness to learn Python Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon THE BENEFITS £40,000 - 50,000 annual salary, competitive benefits and flexible working. HOW TO APPLY Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.

Customer Account Data Analyst required for growing Central Chichester based Company. Salary £24,000 DOE plus annual bonus of £2,000 p.a.22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development.Hybrid working - home and officePensionHealthcare cash planLots of incentive schemes/rewards Responsibilities For Customer Account Data Analyst Validating the data inputted for each of your clientsAnalysing this data to ensure that it is correct, assessing whether there are any anomalies, trying to ascertain if there is any way the company can assist the client in money-saving opportunitiesLiaising with clients in terms of their data/billing informationProduce reports for clients as per their cycle requirementsClose liaison with Account Managers of your client baseLiaison with technicians/technical team regarding client analysis findings that may require further investigation Candidate requirements: Exceptional IT skills especially excel and working with large amounts of data Excellent numeracyAn aptitude for, and an enjoyment of analysisExperience of using Excel (and the aptitude to upskill)Able to follow processHighly organised and accurate Strong customer service/communication skillsAbility to work in a pressurised environmentUse of own initiativeConfident and professionalResilient with an excellent work ethicTeam spirited yet can work independentlyStrong IT skillsAccurate and thorough with own workloadSelf-motivated with a can-do attitudeExcellent time management skills We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Account Data Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. An office-based position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit.