Average Customer Assistant salary in the UK

Robert Half are excited to be working with an industry leading organisation to recruit an Customer Support Officer position, based full-time in office, in Swansea. They are offering abase salary of £24,000 The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order process, providing excellent customer service throughout their journey. duties: Provide accurate and timely administrative support to the sales teamProvide support to customers, acting as a point of contact and help build customer relationships via telephone and emailPrepare and check customer documentsOrganise and facilitate delivery to customersEnsure systems and records are maintained accuratelyTo assist with and direct incoming telephone calls appropriatelyTo offer additional products to customers requirements:To have excellent organisation and communication skillsTo have a good telephone mannerTo have good IT skills, working with Microsoft programmes including OfficeTo be proactive in your approach by putting customers firstTo ensure the highest standard of courtesy and efficiently in customer contact and communicationAbility to multi-task and work well under pressure at peak timesTo sell our service in a professional manner Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year. The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like. Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. Role and Responsibilities: Processing purchase orders and leases, across the full product and service range.Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience.Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged.Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed.Take part in all identified training to ensure skills are in line with the job role requirements. The person: A minimum of 2 years experience in a similar role, such as a call centre, customer helpdesk, IT support helpdesk etc. Excellent communication skills and the ability to work as part of a team and by yourself using your own initiative. Excellent computer skills, with knowledge of CRM systems- knowledge of Sage X3 would be an advantage but not essential. A quiet working environment at home, with the ability to travel to the office when required.

Robert Half Office Team are currently recruiting for a Customer Service rep, this role is fully remote and is for 10 weeks initially. 10 weeks initially Fully remote You need to have Customer service experienceAnswering incoming emails, callsBeing confident on the phoneGood telephone manner Answering quiries via email and via the phone £13-14 per hour + Holiday Pay Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself