Average Customer Associate salary in the UK

Customer Service Associate Working as part of the sales team, this role is responsible for providing exceptional service to customers, supporting existing relationships and building new relationships to achieve monthly and quarterly sales targets and customer satisfaction goals. They make and receive telephone calls/emails to manage the sales process including initial solicitation, picture research, price quotation and negotiation, image licensing and problem resolution. Who you are: You are eager to be part of a growing team and make your mark on a business where no two days are the same.You are a great communicator and are happy on the phone, on email, and in person.You are detail-oriented and have great organisational skills.You handle deadlines and multiple clients with ease.You have an academic background or demonstrable passion for Art, History, Performance or World Cultures. You want to see new imagery and learn new stories every day.You love learning. Your Next Challenge: Meet and exceed sales targets by selling to customers and engaging with them to understand their needs.Proactively seek out new business and grow existing business.Maintain service levels and drive revenue through relationship management.License rights to images and service new and existing accounts.Provide photo research and organise image delivery.Negotiate pricing within established guidelines and maintain price agreements for assigned customers.Support all pre/post sales activity as and when required. Required Skills & Experience: Prior relevant experience working in sales and or customer service to targets.Exceptional interpersonal, organisational and communication skills.Good sales and service skills with the ability to build and maintain relationships via telephone and email.Ability to effectively manage time and complete multiple tasks in a fast-paced environment. Fully computer literate and able to use the full MS Office suite.Degree or equivalent, preferably with an Art History, History, Classics, or similar background.Strong picture research ability. Our client illustrates the history of world culture through an iconographic collection which spans archaeology and history through to performing arts, fine art, and photography. Founded in 1945 and still independent, they work with world renowned cultural institutes, artists and private collections enabling media professionals to license unparalleled and unique imagery. They have been working with leading companies worldwide for over 20 years, licensing high quality imagery for a variety of editorial and commercial projects. Their online collection of nearly 8.5 million images covers variety of topics, including: Fine Art and architecture, History and politics, Culture (cinema, performing arts, fashion, personalities, sport), Science and Technology, Civilizations (archaeology, religion, human activity, maps), Natural History. Salary: £25,000 - £32,000 dependent on experience, plus individual and team commission. Contract type: Permanent, full time, in office. Location: Wimbledon, London SW19 Apply with a cover letter, CV, and salary expectations. Please note they want a Cover Letter that represents you and not ChatGPT! Please avoid using AI for your cover letter and show them why you're the perfect candidate.

Collections and Customer Support Associate This is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers in arrears. The focus of the Collections and Customer Support Associate role is working with the customers to achieve an outcome that works for both the customer and the business, whilst ensuring the business meets its performance targets, together with due regard to all regulatory requirements. Hours of work are 8-4, 9-5, 10-6 Monday to Friday, with 2 Saturday mornings per month - the Saturdays will be working from home. No previous collections experience is required, as full training will be given, though call centre experience would be advantageous. The Collections and Customer Support Associate is an office-based role, working out of the prestigious, modern Chester Business Park office. The company is incredibly proud of its positive working environment and offers a range of benefits including a pension scheme, Employee of the Month and Year awards, income protection insurance, annual company bonus scheme, life assurance and discounted gym memberships. Key Responsibilities: Collections activity on all overdue active agreements.Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly.Understand the key factors associated with the significant vulnerability.Recognise cases of significant vulnerability.Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss.Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.Ensure call handling and service quality is maintained at all times. Candidate Requirements: Good communication skills (written and verbal)Call centre experience (desirable)A team playerPositive attitudeFlexible in approachAbility to work to tight deadlinesWorking knowledge of Microsoft Office applicationsBasic IT skills The successful candidate will be required at all times to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role.

Role: Customer Service Associate Location: Belfast BT2Salary: £25,838 Why Choose Us? Performance-based annual salary reviews, offering potential salary increases up to £3000 over three years.Flexible working options including remote work or office-based in multiple locations.Professional development opportunities and a people-focused environment.Comprehensive employee benefits. Requirements: Familiarity with CRM systems.Proven experience in high-volume customer service.Relevant educational qualifications.Proficiency in data entry and retrieval software.Empathy and a customer-centric approach.Excellent organisational skills, with the ability to multitask and prioritise workloads.We celebrate diversity and are committed to creating an inclusive environment. Join us and be part of a team where every individual's contributions are valued and recognised. The Recruitment Co are an equal opportunities employer.FCNorthWest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.