Average Customer Care salary in the UK

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description We have an exciting opportunity for aCustomer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry. The duties of the role include (but are not limited to): Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queriesEnsure all materials and labour required are available prior to starting worksEnsure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfiedProduce all relevant documentation relating to customer care accurately and in a timely mannerTake responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders. Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.Bonus Scheme - Our annual bonus scheme is linked to team and company performance.Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.Trust - We encourage you to come up with ideas and get the most out of your job with us.Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Veterinary Customer Care Advisor: Veterinary Practices in London - Wandsworth, Battersea, Balham We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 7 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare. A positive client experience is key to our success and you will be responsible for ensuring this whilst also establishing and maintaining long-term client relationships to enhance the client bond. If you love working with people and pets and want to make a real difference to their lives whilst performing interesting and varied work, then this is a fantastic opportunity. The exciting part…. The right candidate can establish themselves in a growing group of practices. We provide excellent training, so you do not need previous experience in the veterinary sector. We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek managerial roles within our group. Salary will depend on previous experience and would range between £19,000-£27,000. This is a full-time role (40 hours a week, with 1 in 3 Saturdays). As a customer Care Assistant you would be responsible for: Making sure our practices are inviting to our clients and their pets.Answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met.Being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied.Client facing for payments, bookings, queries and admissions for procedures. Why work for Voo? Great training and career progression opportunitiesCompetitive remuneration and benefits packageGreat team spirit and regular team meet-upsWell maintained workplaces with great facilities for pets and peopleThere is no limit on how many hugs you can give to the pets we see! Does this sound like you? 1+ years of experience in a general customer facing role with proven success at client relationship building or sales.Excellent communication with particular reference to negotiation, persuasion/sales and written skills.Positive attitude with a confident and empathetic approach.Confident IT skillsAbility to flourish in a busy environment, multi-tasking and maintaining organisation.Enjoys working with and helping people with a pro-active, can-do attitude. What now? So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you:

Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Duties: Breakdown issues reported into specific defectsProduce relevant remedial work instructionsKeep purchasers regularly updated regarding the progress of individual issuesDeal with all administrative functions as directed by other team membersLiaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure Benefits: £28,000 - £35,000 per annumParking25 days holiday plus bank holidaysLife InsuranceDeath in servicePension Experience required: Previous new build, new homes customer care experienceAbility to multi-task and remain calm under pressureExcellent communication skills, both verbal and writtenGood eye for detailExcellent empathy and professionalism but also able to be assertive Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.