Average Customer Manager salary in the UK

Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values. Location: Cardiff Annual Salary: Up to £40,000 dependant on previous experience Key Responsibilities: Provide leadership to consultantsUphold integrity, diligence, and transparencyIdentify and nurture talent for future successDrive improvements in customer experience using feedback channelsLead, develop, and inspire a customer service teamGenerate management reports on process enhancements and key metricsManage customer complaints within protocols and timelinesCollaborate on resource allocation with planning managersEnsure ongoing training and compliance with procedures Qualifications: Preferably holds IF1 certification. Personal Qualities: Demonstrates strong leadership, coaching, and people development skills.Possesses excellent interpersonal skills for effective communication and collaboration.Exhibits a strong focus on measurement and performance evaluation.Capable of prioritising tasks effectively and adept at multitasking.Possesses a comprehensive understanding of end-to-end customer service processes. Experience: Preferably has experience working in a regulated environment.Advantageous to have previous experience in complaints administration and management.Desirable to have familiarity with Live Chat management. Skills & Competencies: Proficiency in Microsoft Office suite is preferred. Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance. The office opening hours are: 08:30 - 20:00 Monday to Friday 09:00 - 17:30 Saturday 10:00 - 17:00 Sunday Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Robert Half are currently recruiting for a Customer Success Manager, eDiscovery experience is needed. Based in Moorgate, for 6 months. The Customer Success Management Team proactively supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross-organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. Your Role in Action Drive Customer Success Develop trusted-advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products.Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved.Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges.Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achievedIdentify and record "Verified Outcomes" (wins) when ROI is confirmed by the account.Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer successRegularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies.Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills 4+ years of customer-facing support in the eDiscovery industryExpertise managing accounts in a customer-facing roleExperience in the software technology sectorAbility to address tactical issues while maintaining a long-term strategic visionExcellent business writing and presentation skillsStrong team player with the ability to thrive in a collaborative environmentAbility to actively listen to customers, identify pain points in their business processes, and provide effective solutions. eDiscovery experience is needed! Immediately available candidates. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Red Recruitment is recruiting for a Customer Administration Manager to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary of £35,000 per annum. Benefits and Package for a Customer Administration Manager: Salary: £35,000 per annumHours: 35 hours per weekMonday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)Contract Type: PermanentLocation: Broad Quay House, Bristol City CentreOn going training and professional enhancement opportunitiesPension plan Key Responsibilities of a Customer Administration Manager: Leading and motivating a team of sales support co-ordinatorsCollaborating with sales management to optimise sales processes and improve overall efficiencyCo-ordinating work-flow within the team to ensure timely and efficient support to the sales teamGenerate regular reports on team performance and key metrics to Senior ManagementAnalysing sales support metrics and data to identify trends, areas for improvement and opportunities for growthAct as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all departments and the client/IntermediaryCollaborating with Sales Management to optimise sales processes to all aspects of sales support activitiesUndertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member Key Skills and Experience of a Customer Administration Manager: Line Management is a critical skill requirementExperience within a regulated or controlled environment.Experience of leading an administration function demonstrating excellent results.Experience of handling conflict and handling difficult situations.Experience of creating a high performing working environmentStrong technical, computer skills, fully competent with Excel and other Microsoft packagesProactive approach to work and analytical problem solving skills.The ability to plan and organise team and own workload, and work well under pressure. If you are interested in this position, please apply now! Red Recruitment (Agency)