Average Customer Operations salary in the UK

The Pilot Group -Customer Service Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role? If the answer to all these questions is yes, then keep reading! The Role - Customer Service The role will be working in our UK team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. The Perfect Candidate - Essential Skills (Customer Service) Excellent communication skills (including telephone skills)OrganisedAttention to detailPrevious Customer Service experienceExcel / data manipulation skills Location (Italian Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

Job title: Head of Operations Location: Glenrothes (5 days a week on-site initially, with scope for hybrid working after) Salary: Circa £90,000 per annum The Client: They bring daylight and fresh air into homes and buildings all over the world. VELUX solutions, from roof windows and sun tunnels to blinds and shutters, help create healthy and comfortable indoor environments. Founded in 1941, today they employ 11,000 people worldwide, with sales offices in 37 countries and 21 production sites in 12 countries. The Job: This position is new and will oversee the Customer Interaction Centre and After Sales Service teams in Glenrothes. 9 Direct reports, c.120 indirect reports. The CIC handles incoming calls and emails from customers on a range of queries about products and orders. The AFS teams help customers with technical issues, faulty windows or accessories. There are on-site teams in Glenrothes, and a Field Service team all based remotely who visit customer's homes and service their windows on site. They also handle product recalls and replacements in line with the VELUX product guarantee. They are redesigning the customer service journey and creating an online knowledge base and AI chatbots to help customers service their own queries. This means that the types of calls the teams will be handling in the future will change to be more complex queries that customers can't answer themselves online. VELUX has an ambition to 3x revenue by 2030 so with this They expect customer numbers to grow and the volume of calls to grow, so the digitisation is needed to support the increase in customer contacts. They also expect their teams to grow, not shrink. Many people in the teams have been with VELUX for many years (it's not unusual for people to have over 15 years' service), so they're very knowledgeable, but this can present a challenge when it comes to change, so this needs to be carefully and empathetically managed. This role reports to the Vice President Operations, Region North Europe (VELUX Germany, Austria, Switzerland, Nordics, United Kingdom & Ireland) who is based in Hamburg. Some travel is expected across Europe (mostly to HQ in Denmark and occasionally to Hamburg). They are looking for someone that she can trust to lead the Glenrothes site with minimal supervision. We're looking for a candidate who: Is an excellent people-focussed leader. Someone who is empathetic, knows how to get the best out of people and how to create a high performing culture in a positive and engaging way.Knows how to manage customer service operations, the metrics, KPIs, and how to meet themCan lead the teams through change, bringing people along with them through the journey, knows how to win over people who might be resistant to itHas the seniority/gravitas to act as General Manager for the whole Glenrothes site, can hold their own amongst C-suite level colleaguesHas experience managing customer service operations. Knows the right KPIs to measure, understands the customer experience and is highly focussed on driving positive experiences/customer satisfaction. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are currently seeking a Fencing Operative to join our Estate services team in Halifax. In this role, you will be responsible for the installation, repair, and maintenance of fences on our properties. This is an important role that contributes to the safety and security of our residents. Requirements Outline of Key responsibilities for the Fencing Operative... Install, repair, and maintain fences on our properties.Prepare and clean the work area before and after completing tasks.Handle and operate tools and equipment safely and efficiently.Ensure all operations are compliant with health and safety regulations.To carry out fencing repairs, erect new fencing, and support other teams in the service area as needed.To assist in training a team of trainees for the fencing improvement program.To help the Supervisor organize work, order materials, and ensure projects are completed on time and maintain quality.To supervise and train Trainees and Apprentices, ensuring their safety and service standards are met.To always follow good health and safety and equal opportunities practices and understand all Risk Assessments for tasks.To work in accordance with company policies and procedures.To assist in motivating staff, volunteers/placements, trainees, and apprentices to provide high-quality customer service.To support various departments as directed, including Mobile Cleaning, Estate Services Team, and Grounds Maintenance.To be easy to do business with and deliver great services. We are looking for someone who has... Experience in fencing installation, repair, and maintenance.Full UK driving Licence Knowledge of different types of fencing materials and construction techniques.Ability to work independently or as part of a team.Attention to detail and strong problem-solving skills.Effective communication and time management skills. Benefits In return, we are offering the successful candidate in the Fencing Operative role: Based out of the Halifax depo - HX1 5JDStarting salary: £23,997 per annum Annual salary increment increasesPermanent role27 days annual leave (rising to 32 over 5 years' service) + bank holidaysA flexible working environment, with a range of family friendly policiesYou will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart working cultureWide range of professional, and personal development training opportunitiesAttractive pension schemeA range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial adviceWe have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.To view the full range of our benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.