Average Customer salary in the UK

The Pilot Group -Customer Service Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role? If the answer to all these questions is yes, then keep reading! The Role - Customer Service The role will be working in our UK team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. The Perfect Candidate - Essential Skills (Customer Service) Excellent communication skills (including telephone skills)OrganisedAttention to detailPrevious Customer Service experienceExcel / data manipulation skills Location (Italian Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

Customer Service AdvisorNormanton Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our fantastic team at our Normanton depot.This exciting and challenging role will entail planning and organisation. The successful candidate will have a positive, can do attitude & willingness to work as part of an effective team. You should be a good team player & exceed customer expectations in delivering a 1st class service. Communication internally & externally will be a key requirement.Main responsibilities of the role:- Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop.- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.- Proactively contact customers, ensuring that the customer is satisfied with work completed.- Service administration duties.- Maintain CSI (customer satisfaction index) performance.Essential Requirements• Excellent communicator• Able to work on own initiative• Able to problem solve effectively• Enthusiastic• Computer skills advantageous• Extremely well organised & able to prioritise• Attention to detailCommercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given. Shift PatternMonday to Friday 08.00am until 17.00pm BenefitsComprehensive healthcare cash plan.Access to company promoted saving platform.Excellent contributory pension scheme.Loyalty bonus.Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.

Job Title: Customer AdvisorLocation: PenzanceJob Type: Full-timeSalary: £22,000 - £25,0000We are seeking a motivated and customer-focused individual to join our team as a Customer Advisor at a reputable company. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine commitment to delivering outstanding service to our valued customers.Responsibilities: Engage with customers to understand their needs and provide tailored guidance on products and services offered by the companyAssist customers with inquiries, orders, and issue resolution, ensuring a positive and seamless experienceBuild and maintain strong customer relationships through effective communication and personalized assistanceCollaborate with the sales and support teams to identify opportunities for enhancing the customer experience and driving customer satisfactionStay informed about the company's product offerings, promotions, and policies to provide accurate information to customersMaintain detailed and accurate customer records and documentation in compliance with company standardsHandle customer feedback and escalations with professionalism and a commitment to finding satisfactory resolutions Requirements: Prior experience in a customer service or sales role, with a strong preference for experience in a customer-facing environmentExcellent verbal and written communication skills, with the ability to actively listen and empathize with customersProficiency in using customer relationship management (CRM) systems and other relevant software toolsStrong problem-solving abilities and a proactive approach to addressing customer needs and concerns A positive and adaptable attitude, with the ability to thrive in a dynamic and fast-paced work environment. Commitment to upholding high standards of customer service and representing the company in a professional manner Relevant qualifications or certifications in customer service or related fields are a plus A commitment to work towards a minimum qualification of Cert CII Insurance experience desirable This role presents an exciting opportunity for an individual who is passionate about delivering exceptional customer experiences and is eager to contribute to the success of our company. If you meet the requirements and are enthusiastic about joining a dynamic team, we encourage you to apply for this position.