Average Customer Support salary in the UK

WHAT YOU CAN EXPECT; Annual Salary of c £24,000Annual Salary Review25 days holidayBirthday Lunch or Day OffPensionHealthcare THE ROLE OF THE CUSTOMER ACCOUNT SUPPORT; Act as first point of Contact with Customers (full training will be given!!)Working to support across Email and Telephone - most of the time you will be based on the TelephoneQuery Management and ResolutionUpdate of Excel and CRM DatabaseWortk to build and maintain Internal and External RelationhipsGeneral Office Administration TO BE SUITED TO THE CUSTOMER ACCOUNT SUPPORT ROLE - you will need a passion for Customer Service and Office Administration. WE ARE UNABLE TO RESPOND TO CANDIDATES NOT SHORTLISTED FOR THE CUSTOMER ACCOUNT SUPPORT ROLE.

Customer Support Advisor - Annesley, Nottinghamshire - £24,000 - £26,000 + Benefits This is a great opportunity for a customer support advisor to join an exciting business in Annesley, Nottinghamshire. You will build relationships with key business customers and assist them to ensure a smooth service and high client satisfaction. The role will include a number of administrative tasks centred around customer service. You will be good with Excel and able to produce accurate reports outlining customer spend, profitability and growth. You will also have excellent communication skills and able to work well within a team and deliver to deadlines. Key Experience for the Role: Good IT and systems skills including Microsoft Excel and working with a databaseExcellent communication and stakeholder management skillsWell organised and good with administrationWorking within a similar customer support / customer service role, preferably dealing with business customersGood personality with a 'problem solving' mindset This business offers a good benefits package and excellent career progression opportunities

Job Description Location : Rochdale Salary : £22,000 - £24,000 Consultants : Annie Earley & Sarah Duffy We are currently working with a huge client based in Heywood who specialize in Freight and Logistics. They have an exciting opportunity for a Customer Account Support to join their team. Working hours are Monday to Friday 7am-7pm - 35 hours per week. What you can expect: 25 days paid holiday plus bank holidaysFlexible workingBirthday day off Free on-site ParkingPension Scheme Key Duties: You will be responsible for the following duties: Communicating with customers via email, phone and teams to understand their needs and requirementsArrange and attend customer meeting when requiredKeeping a record of any customer enquiries using a CRM systemAssisting with resolution of shipping and logistic discrepancies and re direct them to the correct departmentsWorking closely with carriers and freight partners to coordinate the transport of goodsProvide clear concise reports and updates to management on customer service metrics Profile: Must have strong communication skillsNeed to have experience within a customer service roleAbility to work with a teamBeneficial to have experience with CRM systems If you are interested in the Customer Account Supportposition please send your CV over to us or contact the office for more information.