Average Helpdesk Administrator salary in the UK

A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. TheHelpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.Handle incoming calls and make outgoing calls as required.Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.Liaising with wider team members where necessary to ensure the best resolution.Completing administration tasks including daily reporting and signing off work. TheHelpdesk Coordinator Will have - Experience with planning and scheduling of engineers.Knowledge of facilities maintenance.Strong customer service and administration skills.Attention to detail.Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000Company PensionStrong Training and development opportunitiesPositive, friendly, and supportive working environment.A good work / life balance20 days annual leave + bank holidays (+ additional shut down at Christmas)Working Hours: 8:30am-5:30pmCompany phone & laptopFun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: #GM18320 Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning

An opportunity to join an expanding and progressive company as a Helpdesk Administrator in a fast-paced and varied environment. As a Helpdesk Administrator, your role will involve receiving calls and emails from customers or tenants requesting various services, repairs or general queries. Monday-Friday 9am-5pm. The Helpdesk Administrator will aim to answer all queries relating to their service and provide a first call resolution where possible. You will also work very closely with external teams and contractors to ensure continuity of service and to achieve your objectives. Benefits include free city centre parking, performance reviews and rewards, plus an exceptional modern, open-plan office working environment. To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Helpdesk Administrator role, the ability to learn new skills and systems quickly is essential. Objectives of the role: • You will be the first point of contact for urgent enquiries, clarifying detail establishing urgency and providing initial guidance to the relevant party. • Determine responsibility for repair issues (through agreements and service charges) and advise accordingly. • Liaise with Contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated. • Confirm completion of works with Contractors and processing of recharges when required. • Determine the correct accounting code when processing orders to maintain budget levels. • Liaising with other departments to manage processes and updates. • Manage incoming quotes, budget allocation. • Awareness of health and safety, environmental health, and trade critical issues to prioritise jobs • Monthly catch-up calls with internal stakeholders on outstanding issues. • Work within the guidelines and always maintain GDPR requirements. Skills and experience: • Customer service and telephony experience essential. • Excel and Outlook skills (including Inbox management) essential. • High degree of accuracy and attention to detail. • Great organisational skills and ability to prioritise and work to tight timescales. • Excellent communication skills, both written and verbal. • Flexibility to cover other departmental tasks or assist as required. • Good team player. • Able to manage difficult conversations. • Property Helpdesk experience is desirable but not essential. KEYWORDS: helpdesk, customer service, quotes, accounts, administration, calls, queries

A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.Someone who has experience as Team Leader / Sub-Leader in IT industry will be welcomed! TYPE: Permanent, full timeWORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00LOCATION: Central LondonSALARY: Up to £35,000 plus paid commuting Helpdesk Team Leader Main Responsibilities:• Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact• Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components• Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components• Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software• Active Directory administration / Azure AD administration based on the procedure/instruction• Public cloud-based server administration based on the procedure/instruction• Queuing management with IT support ticket system• Supporting people whenever they encounter challenges with computers and network devices• Maintaining and updating technical documentation regularly• Proof of concept testing new hardware and software before full-scale installation• Temporary or long-term customer support at their office, if required• Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Periodical status report to line manager• Cover early shifts as a part of team rota• Travel over the world for business purposes as and when required• Handle ad-hoc requests from line managers• Communicating goals and deadlines to team members• Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations• Performing customer service functions, including interacting with customers and answering questions Helpdesk Team Leader Ideal Candidate:• Team leader/Sub-leader in IT industry is preferred• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred• MS fundamental or more than certification holder or corresponding skills holder are preferred• In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac)• In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM)• In-depth knowledge of internet, network protocols and devices• Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred• Practical experience with Microsoft 365 administration is preferred• Working knowledge of employer’s operations• Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts• Excellent customer service skills; attention to details• English proficiency business level ** All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.