Average Helpdesk Coordinator salary in the UK

A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. TheHelpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.Handle incoming calls and make outgoing calls as required.Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.Liaising with wider team members where necessary to ensure the best resolution.Completing administration tasks including daily reporting and signing off work. TheHelpdesk Coordinator Will have - Experience with planning and scheduling of engineers.Knowledge of facilities maintenance.Strong customer service and administration skills.Attention to detail.Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000Company PensionStrong Training and development opportunitiesPositive, friendly, and supportive working environment.A good work / life balance20 days annual leave + bank holidays (+ additional shut down at Christmas)Working Hours: 8:30am-5:30pmCompany phone & laptopFun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: #GM18320 Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning

Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTCLocation: Raynes Park, Wimbledon (SW20 0BA) Hybrid Team Days in office Mondays & Thursdays.Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed’s property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints.Take frontline calls from Reed offices regarding emergency property maintenance.Log calls on the property database and book contractors to attend to onsite problems.Follow up on the progress of jobs and ensure timely resolution.Collate quotes and obtain necessary sign-off/authorisation.Check and code invoices for payment.Compile reports using data from the database and perform ad hoc administrative tasks as required.Maintain contracts on all services for the property portfolio.Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving.Thrives under pressure and is skilled in issue management.Professional demeanour with excellent communication skills, especially on the telephone.Ability to be assertive and persuasive when dealing with external contractors.Determination to resolve issues swiftly and effectively.Strong computer skills and excellent attention to detail.Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salaryOpportunity to work with a well-established and respected organisation.Experience in managing a diverse and international property portfolio.Be part of a dynamic and supportive team.Ability to buy more holiday on top of your 25 daysYour own Microsoft device enabling you to work from home and the officesDedicated digital learning platform supported by our experienced in-house learning and development team

Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTCLocation: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & ThursdaysSalary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed’s property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints.Take frontline calls from Reed offices regarding emergency property maintenance.Log calls on the property database and book contractors to attend to onsite problems.Follow up on the progress of jobs and ensure timely resolution.Collate quotes and obtain necessary sign-off/authorisation.Check and code invoices for payment.Compile reports using data from the database and perform ad hoc administrative tasks as required.Maintain contracts on all services for the property portfolio.Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving.Thrives under pressure and is skilled in issue management.Professional demeanour with excellent communication skills, especially on the telephone.Ability to be assertive and persuasive when dealing with external contractors.Determination to resolve issues swiftly and effectively.Strong computer skills and excellent attention to detail.Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salaryOpportunity to work with a well-established and respected organisation.Experience in managing a diverse and international property portfolio.Be part of a dynamic and supportive team.Ability to buy more holiday on top of your 25 daysYour own Microsoft device enabling you to work from home and the officesDedicated digital learning platform supported by our experienced in-house learning and development team