Average Helpdesk Engineer salary in the UK

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills: Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills: A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. TheHelpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.Handle incoming calls and make outgoing calls as required.Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.Liaising with wider team members where necessary to ensure the best resolution.Completing administration tasks including daily reporting and signing off work. TheHelpdesk Coordinator Will have - Experience with planning and scheduling of engineers.Knowledge of facilities maintenance.Strong customer service and administration skills.Attention to detail.Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000Company PensionStrong Training and development opportunitiesPositive, friendly, and supportive working environment.A good work / life balance20 days annual leave + bank holidays (+ additional shut down at Christmas)Working Hours: 8:30am-5:30pmCompany phone & laptopFun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: #GM18320 Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning

A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.Someone who has experience as Team Leader / Sub-Leader in IT industry will be welcomed! TYPE: Permanent, full timeWORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00LOCATION: Central LondonSALARY: Up to £35,000 plus paid commuting Helpdesk Team Leader Main Responsibilities:• Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact• Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components• Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components• Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software• Active Directory administration / Azure AD administration based on the procedure/instruction• Public cloud-based server administration based on the procedure/instruction• Queuing management with IT support ticket system• Supporting people whenever they encounter challenges with computers and network devices• Maintaining and updating technical documentation regularly• Proof of concept testing new hardware and software before full-scale installation• Temporary or long-term customer support at their office, if required• Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Periodical status report to line manager• Cover early shifts as a part of team rota• Travel over the world for business purposes as and when required• Handle ad-hoc requests from line managers• Communicating goals and deadlines to team members• Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations• Performing customer service functions, including interacting with customers and answering questions Helpdesk Team Leader Ideal Candidate:• Team leader/Sub-leader in IT industry is preferred• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred• MS fundamental or more than certification holder or corresponding skills holder are preferred• In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac)• In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM)• In-depth knowledge of internet, network protocols and devices• Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred• Practical experience with Microsoft 365 administration is preferred• Working knowledge of employer’s operations• Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts• Excellent customer service skills; attention to details• English proficiency business level ** All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.