Average Income Officer salary in the UK

About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the Role We have an exciting opportunity for an Income Officer based at Bower house in Oldham on a fixed-term basis for 10 months (this may be extended). This is a full-time role working 35 hours per week Monday - Friday. We are a dedicated team working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities that we deliver care packages to. The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to this for our elderly/vulnerable customers. As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and be responsible for ensuring all invoices are all processed in a timely manner direct to the customers’ accounts. About you This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a 'can do’ attitude. Excellent customer service skills and an understanding of the importance of communication - either by phone, email, or letter - is also essential along with excellent attention to detail and the ability to follow agreed procedures. You’ll also be able to demonstrate: Essential: Good knowledge of Microsoft Office, particularly Excel.Proven customer service experience.A commitment to team working and the ability to adapt to change and be flexible.Good time management and organisational skills.Good oral and written communications.Demonstrates the Guinness Behaviours. Desirable: Experience of transaction processing.Experience of using a housing management rent accounting system.Experience of using a finance system. Essential Qualifications: Level 2 Maths & English qualification If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have an opportunity for an Income officer to join ourCustomer Accounts team in Christchurch or the Isle of Wight. This is a full time permanent rolewith a mix of home and office working. We are offering a starting salary of £30,000 - £35,000 depending on experience. The role: As an Income Officeryou'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures and you'll be responsible for managing the end to end process. As part of this roleyou'll be carry out a range of tasks including negotiating payment arrangementswith customers, providing welfare benefit and money advice, managing eviction's and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their home as well as occasionally attending court hearings. To be successful in this roleyou'll need: Experience in income management or debt recovery/collectionKnowledge and experience of either social housing, home ownership or the private rented sectorExcellent customer service skillsA working knowledge of welfare benefitsTo be a self-starter with a proactive approach and possess the ability to work without close supervisionTo have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. What we can offer you As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of ourbenefits include: £450 yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of ourRecognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefitsavailable About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

It is a fantastic opportunity for an experienced Income Officer to join a fabulous reputable housing organisation team in Surrey. For this job role, the successful Income Officer will provide a coordinated, flexible and effective income collection service that maximises rents and service charges owed to them by the tenants. Temporary Contract: 2 Months Monday to Friday: Full-Time Hybrid and flexible working with visits around Surrey Hourly Rate: £22 - £25 (PAYE) Main responsibilities: Manage a patch in SurreyReduce accounts in arrears to meet monthly targetsProduce arrear reports and lettersAdvise residents, serve notices and conduct home visitsPrepare support plans and achieve meaningful progressionIdentify individual needs and make referrals to the suitable provisionManage and recover debt from former tenant arrearsUpdate records from all resident interactions, recovery actions and correspondenceLiaise with team members across the housing services as well as external stakeholders, including DWP, Housing Benefits departments, courts, and advice agencies.Prepare court documents relevant to rent posession cases and attend court hearings as needed . Required Skills & Experience: Worked as an Income Officer within the housing sector for at least two yearsDemonstrated experience in handling evictions and County Court and/or Tribunal hearingsHas welfare benefits knowledge and is familiar with current housing legislationMust be a Driver (mileage and expenses allowance)A high level of competenceAvailable immediately or on a short notice . Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment. Thank you for your interest in our Income Officer role. E Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry. In the meantime, please continue to search for similar vacancies on our website: e-personnelrecruitment.co.uk