Average Operational Support salary in the UK

Transport planner: Hours: 50 hours/wk, flexi start time 5 days a week The person in this role is responsible for coordinating the daily operations for Goldstar. You will be involved in planning, implementing, and monitoring the delivery of goods to customers and ensuring compliance with all relevant regulations. Key responsibilities: A 'can-do' attitude and a willingness to take on significant challengesCoordinate and schedule all transport activities, Coordinate the daily operations.Monitor and track the movement of goods and vehiclesCreating and developing a team working environment.Ensure compliance with transport regulations and standardsLiaise with drivers and other staff to ensure smooth transport operationsPrepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveriesProvide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriateBuild relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with drivers, dispatchers, and other staff to ensure timely and efficient transportation servicesConduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issuesMaintain an open dialogue with other units’ managers and team members. Scheduling staff to ensure that vehicles are staffed according to established requirementsProvide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the officePlan and implement transportation schedules and routesRespond to customer inquiries and resolve any issues related to transportation servicesAny other task as mentioned by the management What are we looking for from you to join us as an Operation Transport Planner: Previous experience in managing operations would be handy.Excellent commercial awareness and business acumen.Experience customer-facing skills and telephone manners.Great communication skills both written and verbal.Self-motivated and ability to motivate others.Adaptable with the ability to work in a fast-paced environment.Good leadership skills and team worker.Excellent analytical skillsGood time management abilitiesGood negotiation skills and excellent decision-making abilityGood customer service skills so as to be able to maintain/retain existing customers. How We Help You Thrive 28 days annual leave.Free onsite parkingWorkplace PensionEAP for employees at workEmployee committee meetingMental health and wellbeingSage BenefitsLearning and development

Operations Support BB10, Burnley Days: 9 am to 5pm Salary: £24,000 to £28,000 24 days holidays per year, plus bank holidays Permanent Contract The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client. Skills required Excellent communication (written and verbal), and interpersonal skillsAble to work independently, efficiently and be self-motivated.Excellent organisational and multitasking skillsHonesty and trustworthyProficient in Microsoft Office suite - especially Outlook and ExcelIT device repair and testingExcellent attention to detail Essential Driving license - full clean UK driving licenseComputer repair knowledge and experience Responsibilities and duties Customer Equipment Returns The recording and management of customer returnsIdentification of device warranty statusThe triage of returned equipmentParts identification and ordering for repairsThe repair of customer devices - PC’s, Laptops, TabletsTesting and quality checking of customer repairsPacking and dispatch of customer devices for delivery Stock related activities Maintaining installation equipment stock levels (cables, brackets etc)Recording and communicating refurbished stock levels to the sales teamMaintaining and recording the support stock equipmentProcessing incoming deliveries and recording deliveriesBooking couriers and packaging items ahead of shipping Scheduling activities Controlling, recording, and communicating the installation schedule for the sales and installation teamLiaising with sales and accounts regarding stock availability and schedules Pre-installation activities Pre-installation activitiesGathering installation equipment ahead of worksChecking and preparing refurbished equipment ahead of installationsPreparing end user devices before dispatch (memory upgrades, AIO builds) Post installation activities Re-stocking unused installation equipment Post sales activities Recording sold equipment onto company databaseRecording and managing customer support issues with manufacturersTriage of customer issues to establish correct support requirementsProcessing of equipment returned to CC for repair General Housekeeping activities Disposing of rubbish from the office and workshopKeeping the workshop and office tidy and safe Role development and future activities Performing site surveys for sales team to accurately cost jobsOther duties as assigned.

Travel Operations and Support Manager £45,000 + Bonus and Benefits Hybrid - Central London Our client is a luxury tour operator specialising in luxury leisure travel to worldwide destinations. They are now recruiting for a Travel Operations and Support Manager to help support their team of independent travel consultants assisting with any operational issues, product knowledge any ticketing issues. Candidates for this role must have a background gained within tour operations (essential) with good knowledge of GDS systems and ticketing. This role is offered on a hybrid basis - Central London Travel Operations and Support Manager Responsibilities Managing a team of independent travel consultants by being their day-to-day contact for questions and issues via phone, emails, and virtual meetings Develop personal, solid, consultative with each independent travel consultant. Regular catch ups to review their portfolio and knowledge and provide ongoing development. Problem solve any issues the they may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc Travel Operations and Support Manager Experience Required Experienced gained within tour operations in the travel industry is essential in a similar role or within operations, reservations management or account management. Experience in customer complaint handling. Good training and development skills Working knowledge of a GDS Travel Operations and Support Manager Salary and Benefits Base Salary of £45,000 Annual bonus 25 days annual leaving plus bank holidays, Pension, Private healthcare Life assurance, perk box Discounted travel Hybrid working To apply for this Travel Operations and Support Manager role, please email your CV and a member of the team will be in contact to discuss the opportunity and company.