Average Operations Associate salary in the UK

On behalf of our partner client, an esteemed E-Learning business that is experiencing sustained growth, Equal Education Partners are seeking a dedicated and enthusiastic Operations Associate to join and bolster a dynamic team on a temporary basis. This position is crucial for expanding capacity during our client's busiest period to deliver outstanding support to their partners (customers) and ensure the seamless delivery of their live online lessons. In this role, you will find yourself at the heart of the operations function, directly impacting the experience of partners and students. The principal purpose of this role is to act as a point of contact for partners, adeptly handling queries and solving problems to maintain high satisfaction levels. Collaboration across departments will be a part of your daily routine, aimed at enhancing service delivery and operational efficiency. Your contributions will extend beyond immediate tasks, providing valuable insights through regular performance reports, aiding in decision-making and improvement initiatives. Full training in systems (namely a bespoke platform, Dynamics 365, Teams) will of course be provided, and expectations will be clearly set. We are looking for someone who shares a commitment to education, equipped with exemplary organisational and communication skills, and has a track record of thriving in fast-paced environments. Whilst this opportunity is temporary, for a person who demonstrates their value and aligns with our goals, there could be potential for this position to evolve into a permanent role, opening up further avenues for professional growth and development. You may not have professional operations experience, but if you have the detail-oriented and customer-centric skills we're looking for, then we'd love to hear from you! This role offers you the chance to make a significant contribution to our client's operations, ensuring smooth, efficient, and effective delivery of their important service. Key Responsibilities Partner support Answer inbound calls from partners in learning settingsOffer first line support for technical or clerical issues that are preventing learningRespond to email cases in the CRM, Dynamics 365 Support queue management Own the process of allocating cases as they come into Dynamics 365Liaise with internal teams to ensure SLAs are consistently metEnsure every case is responded to and properly processed in Dynamics 365 Administration Respond to all late notifications to ensure every lesson is delivered smoothlyEnsure that all curriculum learning resources are uploaded into the platform ready for teachingComplete change requests from partners Data and reporting Produce weekly data snapshot of inbound cases and callsProduce weekly KPI tables to report on booking Scheduling Contribute to departmental objectives by supporting the operations team across the different phases of booking and scheduling lessonsMonitor teaching group sizes and report when groups need to be created to add capacityAssist with assigning teachers to lessons and setting up lessons in our bespoke platform Team Support the dynamic operations team through their busiest time of the year with a positive, can-do attitudeBring an eagerness to learn and engage with partners and peopleAct as a team player, working collaboratively in a supportive, passionate team dedicated to improving the lives of children and young people through education Requirements Essential A positive, resilient, can-do attitude - you are eager to help however you canOutstanding organisational skills with a meticulous eye for detailFriendly and helpful demeanour, conveyed over the phone or through emailCapable of adapting quickly to new systems and interfacesPrioritise and manage time appropriately, able to work under pressure and to deadlinesComfort with manipulating and analysing simple data setsExcellent ICT skills, especially proficient in Office365Experience of using Teams as a communication and collaboration tool (or a willingness to learn quickly!)Respect and promote the company's ethos and valuesPassionate and demonstrably committed to improving the lives of young people Desirable Experience of administration, gained through professional or volunteer/community experienceFamiliarity with MS Dynamics 365Experience of working in an education settingProficiency in speaking, reading, and writing Welsh Benefits Hours - 35 per week around the core hours of 09:30-14:30 Holidays - 25 days (pro-rated by contract length), plus 8 bank holidays Location - Wrexham office, hybrid model, 5 days per month in the office (Fully remote will be considered for the right candidate) Salary - £20,449.00 - £25,989.00 (pro-rated by contract length)

Opus People Solutions are seeking an Associate Director of Cleaning Operations to support the continued growth of a large business in Ipswich. You will be a member of the Senior Leadership Team alongside Associate Directors of the multiple businesses. As the Associate Director of Cleaning Operations you will be responsible for operational delivery of all cleaning services, including Joint Venture cleaning businesses, education and business sector cleaning and large multi sector key account cleaning You will be responsible for annual budgets of £30m plus with SLAs and KPIs to be upheld with a total cleaning team across the UK of 2500. This is a business with a large turnover, so experience within a sizeable organisation is advantageous. You'll be rewarded with: 25 days holiday (not including BH)Generous car allowance (5k)Private health and dental careMuch more! Don't miss out, apply today! (If your CV isn't up to date, don't worry too much, send what you have and we'll work from there.) *Please note, each application will get a response. Following this, a full job description will be provided including client details.

Our client stands out as a fast-growing boutique systematic hedge fund, pioneering macroeconomics strategies with unmatched performance and leading the industry against their peers. This is a fantastic opportunity for a Senior Operations Associate to work in an entrepreneurial culture that fosters innovation and collaboration amongst high achievers. A rare opportunity has arisen for a senior Fund Operations Analyst to oversee the administration of a multi-asset fund for segregated managed accounts (SMA), acting as the subject-matter expert and first point of contact for clients and the front office. As an experienced Operations Analyst, you will assume varied responsibilities for overseeing trading activities, with oversight of third-party administrators, vendors, and prime brokers, requiring strong reconciliation and investigative skills. This role entails managing the full trade lifecycle in a high-volume environment, predominantly through straight-through processing (STP), while also handling complex exceptions and investigations. You will collaborate closely with third-party administrators and prime brokers on various middle office tasks, such as position and transaction reconciliations, investigating and resolving trade breaks and exceptions, with some manual trade booking. Additionally, you will demonstrate strong client-facing skills to engage with external investment management clients, prime brokers, fund administrators, as well as senior stakeholders internally. In addition, you will coordinate and onboard new investment managers onto the SMA platform, leading calls and managing system testing. It is essential that candidates are familiar with the ARCESIUM platform. In return, our client offers a fast-paced and supportive hybrid working environment, coupled with a highly competitive salary, uncapped bonus potential, and an enticing benefits package encompassing perks like complimentary breakfast and lunch, access to an in-house gym, recreational facilities, and an array of other amenities offered by their brand-new office space. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk