Land Operations Executive
We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive. Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom. This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more! This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online. Please note, our client can offer hybrid working - home/office based Role of Land Operations Executive: Manage and resolve customer queries, primarily land queries.Prioritise and action E-mails effectivelyAction daily booking queuesChase relevant suppliers for documentation/confirmationCheck and update documentation for specialist bookingsEffectively manage and resolve escalated issuesCrisis situations supportFulfil any critical support as directed by ManagerHandle incoming calls from Agents regarding documentation and admin queriesInvestigate booking anomalies and irregularitiesEnsure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements Skills required for the role: Customer Service Experience in a fast-paced travel agency or tour operations environmentExcellent telephone mannerSkilful with Microsoft Office (Word / Excel)Great attention to detail and accuracyAbility to organise, prioritise and manage own workload efficiently to tight deadlinesExperience in dealing with conflict resolutionExcellent team player with the ability to work independentlyA flexible and adaptable approach to work If you’re interested in learning more about this Land Operations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
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