Average Service Controller salary in the UK

Service Controller Location: Newtownabbey, Antrim Salary: Very Competitive + Excellent Benefits The Client: Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements. The Role: As a Service Controller, you will be an integral part of a dynamic team, focusing on managing and coordinating service engineer schedules and customer service excellence. Duties: Efficient organisation and multitasking to manage service engineers' diaries effectively.Actively engaging with customers to provide service quotations.Professional liaison with various departments to ensure smooth operations.Timely issuance of retail service invoices.Striving to surpass performance targets. Requirements: Previously worked as a Service Controller or in a similar role.Experience in the plant or motor trade.Familiarity with Sage 200 (preferred)Competence in computer literacy, particularly MS Office, Strong communication abilities in English. Shift: Monday to Thursday, 8:00 AM - 5:00 PMFriday, 8:00 AM - 4:30 PM Benefits: Company Pension SchemeFree ParkingHealth & Wellbeing ProgrammeOn-site Parking Apply now for this outstanding opportunity to advance your career within a vibrant and supportive environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Service Controller, Service Manager, service supervisor, workshop Controller, workshop supervisor

Our Client who is based in Wellingborough is looking to recruit a Service Controller to work in their fast paced office. The successful candidate will be tasked with the scheduling and management of engineer activities to optimise productivity on a daily basis. In addition, the successful candidate will be tasked with completing administrative duties within the relevant timescales to comply with customer contracts. This role requires high levels of customer service skills both internally and externally. KEY TASKS To take ownership and accountability of Engineers daily activity - to schedule engineer workload to comply with customer contracts.Forward plan resource allocation to consider sickness, training, holiday and maintenance checks for equipment.To ensure high levels of customer services with both internal and external customer and maintain effective communication lines.To action and resolve customer issues as they may arise and identify processes for corrective actionTo support the business in achieving and surpassing revenue opportunitiesEmploy effective people management skills to manage engineers to ensure motivation and high performance from all team members. CANDIDATE REQUIREMENTS Excellent communication skillsExcellent organisation skillsPeople management skillsComputer literateEffective time management skillsMobile workforce management/scheduling experience REMUNERATION Competitive salary20 days holiday (rising with length of service)Pension Job Type: Full-time Benefits: Casual dressCompany pensionFree parkingOn-site parking

Job title: Service Controller (Heavy Plant) Job location: Larkfield (Aylesford, Kent) Salary: £40,000 - £45,000 Hours: 40 hours per week Monday - Friday 8am - 5pm Duration: Permanent Start date: Immediate Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers. Position Summary: Service Controller providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Team and Service Manager. A 3 - 6 month training period to be given to bring candidates up to speed on company products Duties include: * Providing technical support across a wide range of Heavy Plant and Light Equipment * Use of SAP systems to order and manage parts stock * Manage customer relationships in relation to - Service / Repair / Warranty queries. * Proactive use of Telematics / Botis System to manage ongoing service / maintenance packages. * Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues * Working closely with the Service Controller to ensure timely "In Field Product Support" and eligibility for warranty repair work * Set up and continually update a knowledge database that is accessible by all in the Product Support office Person Profile/Experience: * Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller * Good Technical Knowledge * Good Customer Service Skills - (Customer Facing) * IT Literate * SAP Experience Contact Information: James Bell Email: