Average Service Support salary in the UK

Head of Support Services About the CompanyMy client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery.Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes.Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools.Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed.Act as the primary point of escalation for operational issues, working collaboratively with various departments and offshore Level 3 support to ensure smooth service.Focus on root cause analysis to address recurring issues, aiming to improve customer satisfaction and reduce unnecessary effort.Compile reports on Helpdesk performance, providing insights and recommendations to improve service quality.Foster knowledge sharing within the team to improve first-time fix rates and reduce resolution times.Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in IT service management with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry.Excellent communication skills, with a proven ability to build and maintain relationships at various levels.Ability to understand, question, and resolve technical issues.Experience in delivering services according to contractual SLAs.Proven ability to scale support teams by adding talent and expertise to support business growth.Strong organizational skills, able to focus on both high-level strategy and detailed operations.A positive mindset with the flexibility to adapt to changing circumstances and solve problems.Commercial awareness to drive business success. Benefits Competitive salary with performance bonuses.Comprehensive benefits package, including health insurance and retirement plans.Opportunities for career growth and professional development.Flexible working arrangements and remote work options.An inclusive and supportive work culture. If you would like to know more regarding the role please call and ask for James Brocklehurst. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.

Position: Customer Service SupportLocation: Crewe (Hybrid role)Salary: £12.50 - £13 per hourDuration: 6 Month ContractHours: 37.5 hours per week, Monday-Friday 8am - 5pm - 1 Saturday in 4 9am - 5pm Overview of Customer Service SupportManaging the customer facing link of the supply chain with the purpose of providing accurate delivery information and problem solving to achieve consistent successful delivery for our customers with exceptional customer service. They receive escalated communication from internal and external customers by phone or e-mail with the purpose of providing satisfactory solutions in a high pressure, demanding environment. Responsibilities of Customer Service Support• Respond to a high volume and variety of customer delivery inquiries, solving problems to satisfy both customers and the business.• Provide timely, accurate, and professional communication per department SLA.• Anticipate customer needs and ensure satisfaction.• Complete customer records and administrative tasks accurately.• Proactively inform customers about any delivery changes and negotiate relevant charges for additional services.Key competencies of a Customer Service Support• Passion to deliver excellent customer service• Excellent organisation skills• Good working knowledge of basic computer programmes• Experience is beneficial to the role, however a willingness to learn, good communication skills and the ability to work well in a team will go a long way Benefits: • 26 Days Holiday + Bank Holidays Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.Consultant - Charlie Shepherd

Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors. Other responsibilities include: O Implement initiatives to enhance the efficiency and effectiveness of technical support operations. O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations. O Collaborate with cross-functional teams to address customer needs and drive continuous improvement. O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions. O Implement proactive measures to prevent recurring issues and enhance customer satisfaction. O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality. O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring. O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction. The Head of Global Service and Support, in Essex, will have Experience in establishing a new group and/or department.Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.Strong understanding of technical support methodologies, tools, and best practices.Proven track record of driving continuous improvement and achieving organisational goals. This role requires travel (as per business needs) and a full and valid driving licence. This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems. APPLY NOW! For the role of Head of Global Service and Support, in Essex, by sending your CV to or call Charlie on or for more information.