Average Software Support salary in the UK

Job Title: Software Support Engineer Hybrid Initially moving to mostly remote after 2 months Warrington £25,000- £35,0000 A SaaS business based in Warrington with a global reach are looking for a graduate / junior IT operations analyst to work a hybrid role that brings together operations, development and support. This role would suit a bright graduate who can communicate well and is technically minded. Ideally you'll either come from a tech support of software development background. Why They Are Hiring: The client's platforms have reached a level of maturity that has attracted a broader customer base, including larger clients. As a result, they are seeking to professionalise their operations-to-development process. Current Setup: Currently, the client's operations team comprises two representatives, who possess a deep understanding of the platforms and the customers' operational processes. As the business scales they now need someone who has a deeper understanding of their code base and can not only triage faults but also make some minor fixes themselves meaning the software engineering team are free to develop larger scale projects. About you They are seeking an individual to bridge the gap between operations and development, primarily serving as second-level support.The ideal candidate will possess greater technical proficiency than first-line support but may not necessarily be (or want to be) a full-stack developer.Strong technical problem-solving and diagnostic skills are essential.The candidate should be capable of analyzing system logs, investigating console errors in the browser, and identifying the root cause of issues.If feasible, the candidate should be able to resolve issues independently, deploying fixes into a release candidate for sign-off, accompanied by test conditions detailing the problem, the resolution, and the outcome.In cases where resolution is not feasible, the candidate should triage the request, thoroughly investigate the issue, and raise necessary tickets with clear technical explanations and test conditions.The candidate is expected to develop automated testing processes and maintain a library of automated tests for all appropriate releases and ongoing testing efforts.Participation in the technical scoping of new features is required, with a focus on determining pass/fail scenarios for testing and developing automated test routines for new features. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field preferred.Proven experience in technical support roles, preferably in a software development environment.Strong understanding of web technologies, including but not limited to HTML, CSS, JavaScript, and familiarity with debugging tools.Proficiency in system troubleshooting and log analysis.Experience with test automation tools and frameworks.Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.Strong analytical and problem-solving abilities. Benefits Initially Hybrid working leading into mostly remote (1-2 days in the office per month) after initial onboarding period.£25,000 - £35,000 DOEHight level of training and mentoring from CTOBudget for training and development If you are a recent graduate or have experience previously in software support please apply with an up to date CV.

Software Engineer Salary: up to £45,000 (flexible for the right candidate) Location: Rochester My client is experiencing a continued expansion across their business, and so has a position for a Software Engineer to join the team. You will be working on specialist software and control systems used in various industries. You will be part of a small team of multidisciplinary engineers focused on enhancing and transitioning their systems and control applications to a modern platform. Responsibilities include developing Windows applications, offering C++/Qt support for off-grid, CAN-based module product ranges, and optionally contributing to the development of embedded software for a new interface module. Requirements: Bachelor's degree in Software Engineering / EngineeringExperience with C++/STLExperienced in developing Windows platformsKnowledge of MFCFamiliarity with Git Version Control Desirables: JavaScript, TypeScript, ReactPythonQt app developmentHardware interfaces **** INTERVIEW IMMEDIATELY - FAST OFFER **** Role: Software Engineer Salary: up to £45,000 Location: Rochester In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Software Tester required to support an established, busy and personable team. This position is paying an annual salary between £30,000 - £40,000. Working hours are Monday - Friday, 8.30am - 5.30pm. The Software Tester will play a crucial role in the development team, responsible for designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track QA metrics. The ideal candidate should have an eye for detail and possess a solid background in software development and testing methodologies. Duties: Develop and execute exploratory and automated tests to ensure product qualityCreate detailed, comprehensive, and well-structured test plans and test casesIdentify, record, document thoroughly and track bugsPerform regression testing when bugs are resolvedInvestigate the causes of non-conforming software and feedback to developersReview requirements, specifications, and technical design documents to provide timely and meaningful feedback Benefits: £30,000- £40,000 per annum20 days holiday plus bank holidaysOnsite car parking Experience required: Proficiency in software QA methodologies, tools, and processes, with a focus on web applications developed with ASP.NET and Razor PagesExperience with automated testing tools such as Selenium WebDriver for web application testingExperience in API testing, preferably with Insomnia/Postman or similar toolsExperience in unit testing with a solid understanding of either NUnit or xUnit frameworksFamiliarity with test-driven development (TDD) practices and the ability to implement testing strategies effectively Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.