Average Support Officer salary in the UK

Salary: Norwich - £32,115 - £41,916 / Haywards Heath - £33,713 - £44,115 / Islington - £36,026 - £46,445 per annumLocation: Hybrid/Norwich or Haywards Heath and IslingtonHours: 36 per week????????? ????????????? ????????????? ????????????? Contract Type: Norwich or Haywards Heath - Permanent and Islington - 12 Month Fixed Term Contract Are you passionate about enhancing people's lives by supporting their digital skills and enabling them to get online and stay connected? Working as part of a team, you'll play a vital role in delivering our national digital support program. Your responsibilities will include managing contracted digital support projects, contributing to the digital grants program, and providing digital skills training and access to digital devices and connectivity. Collaborating with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion. To succeed in this role, your experience in a customer service environment, particularly with individuals facing multiple barriers to employment and online access, will be invaluable. Effective communication skills will be key as you engage with a diverse range of people. This is a hybrid role however, most of the time you'll either be working from home or travelling throughout regions with occasional office days as required. If this sounds like an opportunity you'd be interested in, please take a look at the full role profile on our careers page before applying. Closing Date: Wednesday 5th June 2024 at midnight. Interviews are likely to take place on Thursday 13th June 2024. For further details on this vacancy, please click 'apply' or visit our website. Candidates must have the ability to travel throughout the regions. In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

This full-time, permanent position has a starting salary of £29,697 per annum based on a 36-hour working week. We are excited to be hiring two new Registration Support Officers to join our fantastic Registration team in Guildford. The team is based at Guildford Register Office Artington House, 42 Portsmouth Road, Guildford although there will be occasions when you will be expected to work from other Surrey Register Offices. If you're driven by providing exceptional customer service and have a passion for making a positive impact during life's most significant moments, then we have a perfect and unique opportunity for two empathetic and dedicated individuals to join our team where you will play a pivotal role in assisting our valued customers during their most memorable key life events. Rewards and benefits 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' serviceOption to buy up to 10 days of additional annual leaveAn extensive Employee Assistance Programme (EAP) to support health and wellbeingUp to 5 days of carer's leave per yearPaternity, adoption and dependents leaveA generous local government salary related pensionLifestyle discounts including gym, travel, shopping and many more2 paid volunteering days plus 1 team volunteering day per yearLearning and development hub where you can access a wealth of resourcesAnnual staff conferenceOpportunities to visit key stake holders as part of the enhanced training About the team Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The council is committed to delivering a service to be proud of and that makes a positive difference in people's lives. Surrey Registration Service is an essential part of the council's community and plays a significant role in recording important life events that have legal significance. We are responsible for the registration of 18,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year. We are a friendly and supportive team who work out of the elegant mid-Victorian Artington House, which is located in a semi-rural location on the outskirts of Guildford. It is a multi-purpose building where we undertake statutory transactional services as well as being a ceremonies venue. We also have an out-station in the Surrey Heath Borough Council offices at Camberley that you will also work from. About the role In this unique and rewarding role, your empathy and dedication will be essential in dealing with customers who may be going through emotionally charged situations when registering their key life events. You will be required to deputise for the Registrars in registering births and deaths and completing the preliminaries to marriages and civil partnerships. As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts. Your day-to-day duties might include: Interviewing parents and relatives after a birth or deathCompleting computerised and paper recordsIssuing birth, death and marriage certificatesLiaising with the Coroner's officeCollecting statistics to send to the General Register OfficeTaking payment for copies of certificatesKeeping accurate records You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a Registration Officer, is a statutory offence. As an employee of the council, you must work in line with our Data Governance policy and all associated policies, procedures and guidance for managing personal data and information. Any breach of this policy may result in disciplinary action. Shortlisting Criteria With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people. Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given. To be shortlisted for interview, your CV and personal statement will clearly evidence the following: Ability to relate to people from all backgrounds and culturesTact, patience and empathy for dealing with people in emotive situationsAbility to understand the legal nature of this role and to apply rules and lawsA clear understanding that you will be accountable for your statutory responsibilities as a Registration Support OfficerThat you have clear and accurate handwritingAbility to work under pressureStrong administrative ability with a high standard of IT and keyboard skills Surrey has both urban and rural areas and Registration Support Officers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Sunday 26th May 2024 with interviews planned for week commencing 3rd June 2024. We look forward to receiving your application, please click on the apply online button below to submit. If your application is shortlisted, you will be invited for an interview and technical assessment which will include an IT skills test.

Project Support Officer (PSO) Manchester (Hybrid working) Up to 40K plus Excellent Benefits (below) We are looking for a diplomatic Project Support Officer (PSO) to support the team in overseeing a team of delivery Partners. You will be responsible for building and leveraging strong relationships with staff in our chosen Delivery Partner to; secure timely and transparent reporting and assurance, deliver effective performance management and advice, and execute impactful decision making. Key Responsibilities; Work with delivery partner to ensure the project remains on track and mitigate against road blocksQuality monitor the support provided by the delivery partner, to ensure KPIs and SLAs are adhered toCritical decision makingAnalyse project data to inform best practice and future improvementsPoint of contact for internal and external stakeholdersEnsure projects are effectively completed and closed outSupport the assessment of future applications for funding Key Skills and Competencies; Excellent rapport-building skills with internal / external partnersExperience of working with an outsourced partnerExcellent team leadership skillsStrong communication and collaboration skillsProven track record of leading, delivering and/or implementing projects across an organisation, including at a senior level where necessary, within a timescale. Employee Benefits 28 days annual leaveCycle to work scheme.Contributory Pension schemeSeason ticket loanTrainingAccess to Employee Assistance Programme To be considered for this role please send your CV today or contact Hannah at Nobul Resourcing Solutions.