Average Support Specialist salary in the UK

MKM operates throughout the UK with 127+ branches and a central support function based in Hull. Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.The ideal candidate will:Be experienced in supporting end users within a multi-site IT environmentBe keen to assist, friendly, and customer focusedBe great at understanding and resolving problemsHave a knowledge and wider awareness of IT systems and processes General DutiesAssist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote controlHelp troubleshoot and manage the resolution of issues with the assistance of third-party providersCoordinate the supply and installation of equipmentTake ownership of, prioritise and keep users informed of issue progressHelp to administer, maintain and monitor IT systemsAssist with projects Key SkillsHave excellent Microsoft Windows desktop and general IT support knowledgeBe able to support mobile phones and devicesGood written skills - recording and updating issues clearly and conciselyAbility to learn and absorb new systems and processes quicklyFamiliarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS serverGood general MS Office skills DesirableExperience within the builders’ merchant sector or other similar businessExperience in supporting Apple MACsExperience in supporting phone systems, network troubleshootingThis role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours. Our benefits:A competitive pay package.Generous discretionary bonus scheme.People orientated culture.Substantial staff discounts.Training and development opportunities.Holiday scheme which rewards length of service.Perkbox discountsContributory pension schemePerformance related bonusFinancial Planning SupportCycle to work schemeFree parkingEnhanced MaternityEnhanced PaternitySubstantial Employee DiscountEmployee Assistance ProgrammeMental Health Support MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family’ for everyone. We hope you will join us on our journey!

IT SUPPORT SPECIALIST OPPORTUNITY WITH A LEADING GLOBAL SOFTWARE SOLUTIONS PROVIDER IN MANCHESTER Salary up to £34,000 + benefits including bonus, generous holiday allowance, company events + moreOn-site - central Manchester - mixture of shifts ABOUT THE CLIENT:Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to continued growth, they are looking for an IT Support Specialist to tend to a variety of technology requirements for company directors and associated individuals. This is a fully on-site requirement, with a mixture of shifts including on-call services. WHAT THEY OFFER: Excellent company bonus structure based on personal performanceCompany pension scheme25 days holiday + bank holidays + birthday offLife assuranceDevelopment and training opportunities for career progressionEye care + free gym membershipCompany events and lunches IT SUPPORT SPECIALIST ROLE:Responsibilities include but aren't limited to: diagnosing and finding solutions for all hardware and software issues, adhering to published processes and procedures whilst investigating changes, maintaining asset inventory ensure accuracy at all times. You'll need demonstrable experience supporting a VIP or executive user base, strong stakeholder management and great communication skills. KEY SKILLS:Hardware support, Software support, PC/Mac/iOS/Android Support, Anti-virus and security products, Stakeholder management, Communication TO BE CONSIDERED: Please either apply by clicking online or emailing . For further information please contact via or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

IT Systems Application Support Specialist About My Client:My Client is a leading company specializing in IT solutions and services, dedicated to providing innovative and reliable support to various industries. They pride themselves on fostering a collaborative work environment and delivering excellence in every project they undertake. My Client is committed to the growth and development of their employees, offering opportunities for career advancement and continuous learning. Key Responsibilities: Provide application support for various IT systems, specifically data centre monitoring and reporting applications.Troubleshoot and resolve network-related issues related to data centre management networks in enterprise environments.Provide support to internal resources for Microsoft applications.Utilize working knowledge of Microsoft 365 applications to assist internal teams. Requirements: Networking Knowledge: A solid understanding of network concepts and related technologies is preferred but not essential.Experience: Previous experience in enterprise network environments is beneficial but not mandatory.IT Infrastructure: Proficiency in IT infrastructure, including servers, storage, and network hardware and protocols, is advantageous.Programming Languages: Basic proficiency in HTTP and familiarity with JAVA or Python.Data Centre Expertise: Strong understanding of data centre environments and their underlying infrastructure.Control Protocols: Competency in the following control protocols is required:MODBUS/RTUMODBUS/IPBacNET IPSNMPIT Security Awareness: A general understanding of IT security principles and best practices. Training: Comprehensive training will be provided to ensure you are well-equipped to perform your duties effectively. What My Client Offers: A competitive salary and comprehensive benefits package.Opportunities for professional development and career advancement.A collaborative and inclusive work environment.Exposure to cutting-edge technologies and innovative projects. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.