IT Support Specialist
MKM operates throughout the UK with 127+ branches and a central support function based in Hull. Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.The ideal candidate will:Be experienced in supporting end users within a multi-site IT environmentBe keen to assist, friendly, and customer focusedBe great at understanding and resolving problemsHave a knowledge and wider awareness of IT systems and processes General DutiesAssist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote controlHelp troubleshoot and manage the resolution of issues with the assistance of third-party providersCoordinate the supply and installation of equipmentTake ownership of, prioritise and keep users informed of issue progressHelp to administer, maintain and monitor IT systemsAssist with projects Key SkillsHave excellent Microsoft Windows desktop and general IT support knowledgeBe able to support mobile phones and devicesGood written skills - recording and updating issues clearly and conciselyAbility to learn and absorb new systems and processes quicklyFamiliarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS serverGood general MS Office skills DesirableExperience within the builders’ merchant sector or other similar businessExperience in supporting Apple MACsExperience in supporting phone systems, network troubleshootingThis role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours. Our benefits:A competitive pay package.Generous discretionary bonus scheme.People orientated culture.Substantial staff discounts.Training and development opportunities.Holiday scheme which rewards length of service.Perkbox discountsContributory pension schemePerformance related bonusFinancial Planning SupportCycle to work schemeFree parkingEnhanced MaternityEnhanced PaternitySubstantial Employee DiscountEmployee Assistance ProgrammeMental Health Support MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family’ for everyone. We hope you will join us on our journey!
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