What we do

We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

What we stand for

Great Places Housing Group exists to improve the lives of the people living in our 24,000 homes across the North West and Yorkshire.

Who you'll work with

At Great Places, we encourage applications from everybody within our communities because we celebrate the diversity of our people and recognise that our differences make us stronger.
You will be joining a group of more than 800 colleagues across four regional offices.
Great People are at the heart of Great Places&rsquo; vision. We know our success and strength has been created by our people, which is why we offer fantastic opportunities for talented and passionate people to come and join us.
We firmly believe in investing in our people and offer a wide range of development opportunities to all of our colleagues.
We take a blended approach to developing our colleagues, offering a wide range of face to face training, supported by innovative online e-learning modules. This approach ensures learning activities are relevant, easily accessible and engaging.

What you'll get

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Salary : up to 26,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required. What you’ll be doing Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues. Conduct initial assessments to understand customer needs and opportunities’ and use coaching techniques to understand the root cause of the issue requiring support. In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take. To provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to. To meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made. Assist customers to create a Risk Management plan which identify the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken. To develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services. To be responsible for giving guidance and training to colleagues about how to resolve low level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate. What you’ll need Qualified to minimum GCSE grade C or equivalent in English and Maths. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in a support role or similar role is essential. Experience of using a strength based approach to assist customers to achieve their goals is desirable. In depth understanding of the welfare benefits system and social inclusion is essential. Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence. Experience and understanding of safeguarding. Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing training and peer to peer support to effectively share specialist knowledge and learning. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities What we give you in return for your hard work and commitment Pension |DC Scheme (up to 10% contribution from both colleague and Great Places) WPA |Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase &amp; add on family members The Market Place |high street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans Annual Leave |Start at 26 days annual leave, increasing up to 30 days Bank Holidays Lottery | Monthly draw with 1st @ 250, 2nd @ 75 and 3rd @ 50 Savings Club | You can put aside money each month for 11 months to help you save for that special something Sharing Greatness | Our colleague incentive scheme where colleagues can earn 300 by helping the business achieve business targets. Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater working | We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability Professional fees | The business pays the cost of one professional membership fee for each colleague All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people &amp; vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy &amp; Recruitment Policy on our website”. REF-213 768

Tenancy Coach

Salary : 23,196 Job Type : Full Time Location : Next Step - Withington Benefits : Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need Qualified to minimum level 3 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems WHAT WE WILL GIVE YOU IN RETURN FOR YOUR HARD WORK AND COMMITMENT Pension | DC Scheme (up to 10% contribution from both colleague and Great Places) WPA | Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase &amp; add on family members The Market Place | high street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave | Start at 26 days annual leave, increasing up to 30 days Bank Holidays Lottery | Monthly draw with 1st @ 250, 2nd @ 75 and 3rd @ 50 Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness | Our colleague incentive scheme where colleagues can earn 300 by helping the business achieve business targets. Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people &amp; vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy &amp; Recruitment Policy on our website”. REF-213 733

Housing and Wellbeing Assistant

Salary: 30000 - 35000 Job Type: Full Time, Permanent Location: Stockport Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. The Building Manager will be responsible for our brand new Built to Rent residential apartment block situated within the Stockport Interchange town centre regeneration area, an exciting addition that delivers a gateway to the town and region. You will report to the Residential Community Manager at Plumlife overseeing the daily operations at “The Interchange” ensuring that all the day to day building services are delivered to an exceptional standard and will be our “go-to” person at the development. The ideal candidate will have a proven track record in building management, a strong knowledge of building systems, proficient with IT and data management systems, excellent customer service skills and be able to work independently. What you’ll be doing: Liaising with existing and potential new residents in addition to managing apartment turn-arounds. Oversee hard and soft FM services required at the building, including regular inspection checks and tasks such as litter picking. Conducting regular inspections to ensure all equipment and services are functioning properly, determining the need for repairs, carry out adhoc maintenance and repairs as agreed with the Resident Community Manager or arranging for the same via approved processes. Ensuring the site is compliant with agreed procedures, regulations and Health and Safety Standards whilst carrying out regular visual checks and tests to ensure that life safety equipment such as intercoms, fire alarm tests, lift management, pressure testing to fire safety equipment such as riser and sprinkler systems remain compliant. Manging and taking responsibility for keeping accurate records of building operations, including maintenance schedules and service contracts Attending to initial reports of minor works to both residential apartments and communal areas completing these works where possible to include redecoration, repairs, lighting checks and light bulb replacement. Working in partnership with approved contractors, overseeing them when on site and inspecting works on completion Working alongside the Lettings Negotiator responding promptly to resident requests and concerns Managing the amenity spaces and facilities reporting any issues Ensuring refuse/waste collections are carried out properly, efficient management and control of bin rotation, daily checking and ensuring bin chutes are free from blockages and that the refuse areas are maintained efficiently. Sourcing and facilitating goods and services, including raising and managing the purchase order process. Managing of storage facilities and stock levels as well as conducting regular stocktake ensuring replenishment is sourced in a timely manner Management and monitoring of the CCTV system, all access systems and any other facility including parcel delivery services. To ensure the aesthetics of the building is maintained to a high standard and that all communal areas are clean and free from obstructions. Building and maintaining effective relationships with residents, suppliers, contractors and colleagues Promptly reporting any matter requiring urgent attention to the Line Manager What we need from you: Previous Building Management experience and experience of working within Block Management sectors and customer facing environment Experience of working collaboratively within and as part of a multi-disciplinary team to deliver results. Practical experience of compliance management, Health and Safety Regulations, Fire Safety and Manual Handling. Prior experience of managing contractors, consultants and budgets A proven track record in developing and maintaining working relationships with clients, customers, contractors and other key stakeholders Highly organised problem solver with the ability to plan, prioritise and manage deadlines Use of the relevant range of Microsoft Office applications, proficient with data management systems and knowledge of building systems The ability to work to deadlines, under pressure and independently Excellent customer service skills What you will need: The ability to work proactively and to use initiative in a highly competitive and dynamic enrichment environment with a great attention to detail A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised A person who is prepared to be flexible and sometimes help out outside of their usual role and hours when necessary, including providing assistance to the Lettings Negotiator and Cleaning Operative when required to ensure service continuity A commitment to continuous learning and development To be professional and work with integrity, inclusivity and respect for diversity. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check Great Places reserves the right to close this advert early, should we receive enough applications REF-213 916

BUILDING MANAGER

Salary: 17,423.70 Job Type: Part Time, Permanent Location: Meadow Lodge - Stretford Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing: You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels.You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need: Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems WHAT WE WILL GIVE YOU IN RETURN FOR YOUR HARD WORK AND COMMITMENT Pension | DC Scheme (up to 10% contribution from both colleague and Great Places) WPA | Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase &amp; add on family members The Market Place | high street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave |Start at 26 days annual leave, increasing up to 30 days Bank Holidays Lottery | Monthly draw with 1st @ 250, 2nd @ 75 and 3rd @ 50 Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness | Our colleague incentive scheme where colleagues can earn 300 by helping the business achieve business targets. Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people &amp; vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy &amp; Recruitment Policy on our website”. REF 213 901