What we do

LUXE Recruitment was built on key values with both clients &amp; candidates in mind.
We offer permanent &amp; temporary recruitment services with a real focus on culture and team fit.
We concentrate on commercial and industrial recruitment we a combined experience of over 30 years.&nbsp;

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Customer Helpdesk Advisor required for an excellent, high-end, service-based company based in Bishop’s Stortford (with a really great team!). You would be the first port of call for customer related contact, providing support for installation, field service, and more. This will include: - Taking service-related calls and emails for services. - Directing enquiries to relevant departments / individuals. - Coordinate responses to clients regarding queries &amp; issues. - Updating company system with correct customer information. - Provide feedback to relevant departments to deliver exceptional service levels &amp; customer satisfaction. - Provide data &amp; analysis to the Head of Field Service. - Supporting the service team with ad-hoc requirements. - Attending weekly meetings to report back and share ideas. The successful candidate will need: - Experience of customer service (ideally within a service-based B2B company). - Experience of taking and dealing with phone calls and emails from customers. - Experience of CRM systems (desirable, not essential). - Experience of NPS (desirable, not essential). - MS Excel - good knowledge. - MS Outlook - good knowledge. - MS Word - good knowledge. - Company phone systems - excellent knowledge. - ERP systems - some knowledge. - Zendesk (desirable, not essential). In return, our client will be offering a salary of 27,500, with working hours of 8am - 4:30pm (or 8:30am - 5pm), Monday - Friday. Apply today for more info!

Customer Helpdesk Advisor

We are looking for a Trainee Chartered Accountant (ACA) to join a rapidly expanding, award-winning business based in Bishop’s Stortford. This company are exemplary when it comes to culture, with values built around excellence, integrity, collaboration and innovation. They also offer some excellent benefits, including study support (ACA), Private Healthcare Insurance, an Employee Assistance Programme, and Employee Ownership Trust Scheme. This position offers the successful candidate a comprehensive training agreement to pursue the ACA qualification, backed by hands-on experience in a dynamic and supportive environment where the development pathway is tangible. As a Trainee Chartered Accountant, you will play a key role in the finance team, assisting with a variety of tasks while progressing through your studies and professional development towards becoming a fully qualified ACA Chartered Accountant. - Actively participating in ACA training modules and exams, demonstrating a commitment to professional growth and adherence to ethical standards. - Ensuring all financial transactions are accurately reflected in company accounts through regular bank reconciliations. - Closing of the monthly accounts and all supporting analyses and reconciliations. - Working with the Finance team in compiling Monthly Management Accounts and monitoring Key Performance Indicators (KPIs) to support decision-making processes. - Generating invoices and resolving any related queries promptly to maintain positive client relationships. - Overseeing the Accounts Receivable and Accounts Payable process to ensure timely payments and minimise outstanding debts. - Managing the fixed asset register, calculating, and recording depreciation journals accurately. - Assisting budget holders in monitoring and tracking the performance of budgets and deliverables. - Identification and implementation of improvements in Xero, Zoho, Project Works and Fathom reporting. - Implement and maintain best in class financial controls throughout the departments. - Preparation of statutory accounts with the Finance Manager, CFO and external advisor support. - Identification, implementation and documentation of SOPs for all financial processes. - Managing and organising project documentation within company systems for easy access and reference. - Entering and maintaining project information in our ERP and CRM systems, ensuring data integrity for operational efficiency. To apply, candidates will require: - Minimum qualification: Bachelor’s degree in accounting, finance, or a related field with a strong numerical foundation i.e. Physics. - Minimum of 1 years’ experience in an accounting practice or financial department within industry (preferred but not essential). - Enrolment in the ACA program or willingness to start at the earliest opportunity. - High proficiency in MS Excel, including formulas, pivot tables &amp; macros. - Experience in Power Query or VBA is preferred but not essential. - Basic scenario modelling skills via Excel or other tools. - Strong analytical, numerical, and problem-solving skills. - Excellent communication and interpersonal abilities. - High level of integrity, professionalism, and ethical judgment. - Ability to work effectively both independently and as part of a team. - Strong organisational skills with the ability to manage multiple priorities and meet deadlines. In return, our client will be offering a salary of 27,000 - 34,000 (depending on experience), with a range of benefits, of which some are listed above. Please apply for more information.

Trainee Chartered Accountant (ACA) 

Customer Helpdesk Advisor required for an excellent, high-end, service-based company based in Bishop’s Stortford (with a really great team!). Please note this is a 5-6 month contract , so would ideally suit somebody who is available immediately. You would be the first port of call for customer related contact, providing support for installation, field service, and more. This will include: - Taking service-related calls and emails for services. - Directing enquiries to relevant departments / individuals. - Coordinate responses to clients regarding queries &amp; issues. - Updating company system with correct customer information. - Provide feedback to relevant departments to deliver exceptional service levels &amp; customer satisfaction. - Provide data &amp; analysis to the Head of Field Service. - Supporting the service team with ad-hoc requirements. - Attending weekly meetings to report back and share ideas. The successful candidate will need: - Experience of customer service (minimum one year experience required). - Experience of taking and dealing with phone calls and emails from customers. - Experience of CRM systems (desirable, not essential). - Experience of NPS (desirable, not essential). - MS Excel - good knowledge. - MS Outlook - good knowledge. - MS Word - good knowledge. - Company phone systems - excellent knowledge. - ERP systems - some knowledge. - Zendesk (desirable, not essential). In return, our client will be offering a salary of 27,500, with working hours of 8am - 4:30pm (or 8:30am - 5pm), Monday - Friday. Apply today for more info!

Customer Helpdesk Advisor (Contract)

We are on the lookout for a Goods In / Material Handler to join a very well-established company based in Ware. The Goods In / Material Handler will work as part of the production team with goods in, stock control and material handling duties, all in a compliant manner. - Book in &amp; locate stock arriving at Goods inwards. - Liaise between departments, prioritising urgent items. - To assist in packing, loading, labelling of finished goods in preparation of despatch. - To load/unload vehicles in a safe manner. - Interface between stock supply and compounders. - To refill intermediate or raw material containers. - Input any improvements to supply process. - Assist in robot maintenance. - Ensure stock levels are maintained. - Update labelling requirements for stock materials. - To complete Air/Road and Sea qualification to Dangerous Goods level. - Attention to detail and accurate record keeping. - Observing &amp; reporting all H&amp;S requirements / issues. - Undertake training consistent with developing skills relevant to those duties and responsibilities of the role The successful candidate will need: - Current Fork Lift counterbalance license. - Qualified to Dangerous Goods level. - Microsoft basic suite i.e. Excel/Word. Shifts: 6am - 2pm &amp; 2pm - 10pm (alternating). Please apply today for more info!