What we do

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance &amp; accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams&rsquo; expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?

External links

Are you a Category Manager who is knowledgeable about construction? Every year the construction and estates team offer support locally, regionally, and nationally to thousands of clients across the NHS and wider public sector. Our dedication extends throughout the life of our client’s procurement process with support at each stage tailored to their needs. Acting as a trusted commercial 'go to' partner for our clients at all levels, the frameworks are well established and widely used by our clients. You will be the leader with vision in the field, utilising your knowledge to work closely with internal and external partners make sure cohesive strategies in the delivery of portfolio framework agreements. Supported by an established and driven team, responsible for initiating and coordinating research, the Principal Category Manager will support the development of strategic sourcing strategies. With the ability to develop and mentor others, this is a development opportunity, something we are keen to promote! Although based within our Construction &amp; Estates area, you will have the opportunity to work within our other categories too! We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. This position is predominantly home based, with onsite meetings being held once per month with national travel to supplier and client sites when required (estimated at once per week/4 times per month). What you'll be doing: Working with other government agencies and social services to identify areas for product/service standardisation across health and government related service settings e.g: home care, schools, prisons, defence etc Leading multiple programmes and developing collaborative relationship management regimes with NHS and public sector suppliers, ensuring maximum return on investment on commercial spend across the whole of the public sector Reviewing and negotiating draft contracts for category area Actively managing the marketplace through development of key strategies for supplier and contract management Pursuing procurement excellence through the implementation of efficient and effective procurement projects within key markets Developing, maintaining, and leading professional relationships Collaborating closely with colleagues to make sure compliance in the use of agreements What you’ll bring: Knowledge and experience of working within construction space Understanding of market and procurement terminology Team leadership/ management experience Supplier relationship management with collaborator management experience Knowledge of UK Public Contracts Regulations &amp; New Procurement Act 2023 CIPS Level 4 or above It would be great if you had: Background within construction with knowledge of NEC and JCT Construction related qualifications If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full-time, Permanent Location: Anywhere (UK) Security Clearance Level: DBS Internal Recruiter: Amy Salary: Up to 50,000 per annum Benefits: 5,400 car allowance, 25 days annual leave with the option to buy additional days, health cash plan, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance &amp; accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Principal Procurement Category Manager - Construction 

Calling all Senior Public Sector Procurement professionals, we've got a fantastic career opportunity for you! We're seeking a Senior Procurement Category Manager to join our Digital and IT category management team. This is an exciting opportunity to lead a growing team during accelerated growth across the NHS and Public Sector. You'll take overall responsibility for running a sub-category, developing strategic sourcing programs, and delivering projects within key markets. Delivering highly professional and adaptable client service approach, making a tangible difference to everyone touched by the healthcare system. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. This role predominantly home based, with travel to our office based in Salford and to supplier/ client sites when required. What you'll be doing: Actively being responsible for the marketplace through the development of key strategies for supplier and contract management. Supporting in the delivery of departmental revenue targets, ensuring opportunities for framework growth are identified and implemented. Creating, developing, and handling a category portfolio of compliant solutions, including framework agreements. Developing and implementing short and long-term category strategies. Leading, mentoring, and supporting a team of buying staff of various levels. Running multiple programs and developing positive relationship management regimes with key suppliers, ensuring maximum return on investment on commercial spend. What you’ll bring: Public Sector procurement and experience of working with the NHS and/or Public Sector Healthcare. Experience of UK Public Contracts Regulations and the New Procurement Act. Experience and/or knowledge of contract Terms and Conditions. Project management experience. CIPS Level 6 qualified. Prior experience of leading small teams. It would be great if you had: Knowledge and/or experience of the IT market and its supply chains. Broad knowledge of the tech markets . Understanding of NHS Terms and Conditions. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type : Full-time, Permanent Location : Anywhere (UK) Security Clearance Level : DBS Internal Recruiter : Amy Salary : Up to 60,000 per annum Benefits : 5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance &amp; accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Senior Procurement Category Manager - Digital & IT 

Do you take pride in delivering the very best levels of customer service when you turn up to work in an office environment or maybe even in hospitality or retail role? We have a new exciting challenge for you! We are recruiting four Inbound Customer Service Operatives to act as the initial point of contact for all NHS SBS clients and staff to resolve their payroll and pensions queries. We will provide all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in you approach, whilst delivering excellent customer service. This a hybrid role is predominantly home based with the teams spending each Monday in our new modern office setting in Southampton, overlooking the marina. What you'll be doing: Resolving queries from both internal and external customers by telephone or email Providing clear, concise, and accurate information to customers and third parties, making sure that a positive and professional manner is deployed at all times Consistently deliver outstanding customer service levels whilst achieving standards set within contractually agreed time frames Effectively listening to customer queries and striving to resolve them on first contact, wherever possible Constructing suitable responses to queries from staff, HMRC and other outside organisations verbal and written and flexibly process multiple enquiries on multi customer payrolls. Working within set processes to Departmental Internal Controls and the financial framework determined by the client What you’ll bring: Experience in a dedicated customer service environment, either face to face or in a telephony role Proficient at using MS Office (Word, Excel etc.) The ability to multitask and prioritise workloads Experience of working towards performance targets If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type : Full-time, Permanent Location : Southampton Security Clearance Level : DBS Internal Recruiter : Mark Salary : 24,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance &amp; accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Inbound Customer Service Operative

Are you a Category Manager who is knowledgeable about the Digital &amp; IT markets? Then we've got the job for you! Our Digital &amp; IT Category team are seeking an experienced Procurement Category Manager to join their team. As a Category Manager, you’ll lead a delegated category portfolio to implement strategic sourcing and strong partner management, lower costs to deliver savings targets, and strengthen existing relationships with key suppliers. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. This position is predominantly home based, but there is an expectation to attend meetings at our Salford office once/ twice per month. What you'll be doing: Developing, implementing, monitoring, and reviewing procurement strategies for allocated sub-categories through detailed demand/market analysis, ensuring continual improvement and innovation in service delivery Delivering on a portfolio of projects as agreed with client collaborators, meeting expectations and timelines Maximising contract compliance and undertakes procurement activities in accordance with PCR2015 legislation/ commercial/ contract law/ Standing Financial Supports in the delivery of departmental revenue targets ensuring opportunities for growth are identified and implemented Supports the uptake of the portfolio across the landscape, working alongside the wider teams including: Innovation, Implementation, Marketing and Consultancy Advise on commercial and contractual issues from initial scoping through to contract award and contract management What you’ll bring: Experience and/or knowledge of working with the Public Sector procurement Knowledge of UK Public Contracts Regulations, Contract Terms and Conditions &amp; Policies, Procedures and Processes Knowledge and/or experience of the IT market and its supply chains Broad knowledge the tech markets (services, software, hardware) Experience with end to end procurement delivery lifecycle CIPS level 4 and above or working towards It would be great if you had: General commercial awareness Knowledge of Procurement ERP systems, eSourcing tools and MS Office Knowledge of working closely with multiple Government organisations and external third party suppliers Awareness of procurement compliance to instruct wider team/clients If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full-time, Permanent Location: Salford Security Clearance Level: DBS Internal Recruiter: Amy Salary: Up to 40,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance &amp; accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.