What we do

The Recruiters Room is a recruitment agency offering recruitment services in Berkshire, Surrey, Hampshire and Middlesex. We are a local, independent recruitment business offering tailored Permanent and Fixed Term Contract commercial recruitment solutions across industry sectors.
Based in Bracknell, Berkshire, The Recruiters Room was the brain-child of two former colleagues, both Senior Permanent Recruiters, who tirelessly worked along side each other, successfully fulfilling ad-hoc through to volume recruitment needs for local businesses, predominantly in the Berkshire, Surrey, Hampshire and Middlesex areas.
With a combined 20+ years&rsquo; experience in the recruitment industry and possessing successful careers in local, national and international recruitment companies, it seemed that the time was right to use these skills and experience to start a business and "The Recruiters Room" was born!

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Our client, who are within the Mortgage industry are looking for a fully remote working Complaints Handler to join their team. The business has gone through a recent period of expansion which has resulted in a large recruitment drive. This is a really exciting time to join them! The role will involve generating responses to complaints which may be of a complex nature or with regard to a wide range of topics, in an accurate and timely manner in adherence with policy, procedure and regulation. You will act as a process and investigative expert for both simple and complex tasks supporting improved customer outcomes. Daily Duties for the Complaints Handler include: • Plan and prioritise allocated workloads against agreed service standards. • Take ownership for investigating and responding to internal and external requests accurately and efficiently. • Competent in handling complaint calls and/or transactions and resolving challenging customer communications and queries to effective resolution. • Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues and record trends. • Resolve queries or referrals from both within and outside of the team. • Consider risk when completing daily activities. • Provide technical knowledge as a subject matter expert (SME) and represent your area of specialism where required. To be considered for the Complaints Handler role you will have the following skills and experience: • Experience and knowledge of working within Financial Services is essential. • Able to embrace change whilst adopting a positive attitude. • Experience of working in a target driven environment centred on customer delivery. • Understanding of Microsoft office applications. • Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing. • Understanding numerous/complex customer administration processes and policies. • Experience of working in a customer facing/engagement environment and resolving customer complaints. • Possess technical knowledge within the financial services industry around simple and complex queries and transactions. Whats in it for you? Some of their benefits include: Fully Remote working (No need to attend the offices. You can live anywhere in the U.K) All I.T equipment supplied Employee Well-being hub Full remote training Up to 7.5% annual bonus Frequent staff incentives which include high street vouchers Employee assistance and welfare programme Private healthcare Subsidized gym memberships Annual awards PROGRESSION! The hours of work are Monday to Friday 9am -5.30pm with 1 hour for lunch. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Complaints Handler/Complaints Investigator (Fully Remote)

PROPERTY CARE - CASE HANDLER BRACKNELL PERM 25,000 UP TO 5,200 BONUS Our client, based in Bracknell, is seeking a Property Care Case Handler to join their well-established and expanding team (This is a Mon-Fri role and office based. This is NOT working in an Estate Agent setting). As a Property Care Administrator, you will be responsible for managing a number of properties ensuring each one is completed efficiently and to the best possible standard. This is an EXCITING opportunity for someone to GROW and DEVELOP in a fast-paced environment that can offer long term PROGRESSION. Duties: Build relationships with Solicitors, Estate Agents and Clients Ensure SLAs are met Deal with incoming enquiries Arrange repairs and building work Obtain quotes from different suppliers Ensuring reports are run and checked thoroughly Ensure you are in line with clients budget Applicants must have the ability to PROBLEM SOLVE and MANAGE THEIR TIME EFFICENTLY - these are skills that are essential to be successful in the role. Any previous experience in dealing with or working within the Property or Conveyancing industries would be desirable. Our client are offering 25,000 as a basic salary, with a bonus of up to 5,200 (this is paid quarterly). They also offer a pension, 22 days holiday and benefit from parking on site. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Property Care Administrator

PROPERTY CASE HANDLER / CLIENT SERVICE ADMINISTRATOR 25,000 BONUS OF UP TO 5,200 BRACKNELL PERMANENT *** Our Client is happy to train people who don't necessarily come from the property industry but can demonstrate a reasonably good academic background and are committed to working hard and learning in a fast paced environment*** Our client based in Bracknell are going through an exciting period of growth which has resulted in a new vacancy within their Case Handling teams. The company are an Asset Management business, who provide an outsourced service to lenders when it comes to selling property. This team support businesses throughout the selling process of their property by acting on their behalf and ensuring they achieve the best possible outcome. Key responsibilities for the Case Handler are: Identifying the most appropriate Estate Agents to market each individual asset through analysing performance based on specification and location. Entering property specifications on to the system. Interacting with clients and vendors, chasing appraisals and assessing the content for accuracy Identifying and resolving discrepancies in asset details and/or valuations Managing any incoming enquiries related to asset appraisals and valuations Analysing local market conditions through liaison with vendors Researching and comparing recent sales of similar assets through internal data and other management information tools Assessing value of all assets and recommending the most effective marketing strategy to their clients Keeping in touch with local suppliers to stay up-to-date with current market trends which might inform asset values and sales strategies Benefits of working for the company: A bonus of up to 5,200 per year 23 days holiday bank holidays Xmas Eve and your birthday off Free parking Subsidized gym membership Cycle to work scheme Healthcare Cash Plan Health Screening Life Assurance Discounts on Property services In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Property Case Handler/Client Service Administrator

Customer Service Advisor Bracknell up to 28,000 bonus Mon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00) Permanent * To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever your background, our Client is willing to train the right person but the key is being someone who is genuinely passionate about delivering excellent Customer Service!! Our Client, based in Bracknell and in the Automotive industry, are reasonably new to this area and are out to prove themselves! They form part of a group of other, well-established sites within the county of Surrey. At its heart, this is a family run organisation that has stood the test of time and is now owned and run by the original owner's son. They have a new and exciting opportunity for a CSA to join their team and we are looking to engage with candidates who are truly passionate about delivering superb levels of customer service. The role: Dealing with a variety of customers by phone, email and face to face on a daily basis Welcoming the customer to the business by phone and being their main point of contact throughout the life-cycle of their journey Delivering high levels of customer service at every stage Coordinating and arranging collections of vehicles and delivering the vehicle back to the customer's home, in certain instances Ensuring that customers expectations are met at all times The person: Truly passionate about delivering high levels of customer service Ability to learn systems Ability to work in a fast-paced working environment, on occasions challenging Problem solver - someone who can think outside of the box A true team player In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.