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Essential: 3-5 years hands-on experience troubleshooting user and customer issues in Cloud based and Windows Desktop and Server environments Completing daily tasks such as setting up user accounts, MFA, email accounts, security groups, and helping users gain access to their systems and data remotely. Ability to build laptops, desktops from scratch and to rebuild, transferring data securely between devices where required You must have extensive experience of supporting, administering, and troubleshooting all Office packages such as Teams, OneDrive, SharePoint, and Outlook on Mobile phones, tablets desktops and laptops. You should have a good but basic understanding of networking, WIFI, and firewalls, and can triage and troubleshoot network related issues with switches, Firewalls, and Internet Lines Should have good experience of on-premise and Cloud based IT systems, especially with Active Directory, Azure products, Office365, and Intune Must have working knowledge of supporting regular Backups, and be involved with tape rotation, and restore procedures with Veeam, Symantec and other Cloud based backup vendors Must be able to show experience in and can support centrally controlled and standalone Anti-Virus software and should know what and how clients should be proactively managed Excellent knowledge of daily security activities such as security updates, password management, MFA and how to react and be proactive to general security related issues

2nd Line Service Desk Engineer

Our client operates in the healthcare and well-being market across the Kent region and are actively looking to on-board a keen and ambitious individual to embark on a long term and progressive IT Support Analyst position. This role is on a hybrid working schedule offering the successful candidate a flexible work and life balance. General duties include: Log incoming support requests from end users via telephone in a courteous manner Monitor and handle the ticket queue for incoming requests Hardware installation (e.g. additional memory, or monitors, mice, keyboards, printers and consumables within head office) Support to resolution their suite of applications: Intune, W10/W11, MS365 alongside 1000 Android and Apple mobile devices Hardware installation (e.g. additional memory, or monitors, mice, keyboards, printers and consumables within head office) Build rapport and elicit problem details from customers To qualify: 1 years' previous relevant experience Basic understanding of Intune Previous VoIP and Telephony support experience Active Directory User management experience Please consider applying if you meet the criteria.

IT Support Analyst - Hybrid Working

Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Are you a tech-savvy problem solver with a passion for cutting-edge technology? Our client, ranked among the top 10 Managed Service Providers (MSPs) globally, is seeking a dynamic and proactive 2nd Line Service Desk Engineer to join their innovative team. This is your chance to be part of a company that delivers comprehensive IT services to a diverse and international clientele, offering excellent career progression opportunities. Why You'll Love This Role: Global Impact: Work with a top-tier MSP that serves clients around the world, solving complex IT issues across a wide array of technologies. Professional Growth: Enjoy a clear path for career advancement within the company, with opportunities to obtain Microsoft and other technical certifications. Collaborative Environment: Join a supportive team where you’ll mentor 1st Line Analysts and share the latest technological advancements. What You'll Do: Solve Complex Issues: Diagnose and resolve advanced support tickets and NOC tickets, ensuring timely and effective solutions. Client Interaction: Provide face-to-face technical support during pre-scheduled client site visits and maintain clear communication with clients throughout the ticket lifecycle. Proactive Solutions: Identify recurring IT issues and implement permanent fixes, contributing to a more efficient IT environment for clients. Knowledge Sharing: Document technical guides and maintain the IT Knowledge Management system, ensuring the team is well-informed about the latest technologies and security measures. Your Expertise: Technical Proficiency: Extensive knowledge of Windows Server, Active Directory, Office 365, SharePoint, Microsoft Exchange, and virtualization technologies (Hyper-V, V-Sphere). Cybersecurity Savvy: Experience with incident response, EDR, MFA, and antivirus solutions. Networking Skills: Strong understanding of TCP/IP, DNS, DHCP, LAN, WAN, and more. Cross-Platform Experience: Advanced skills in Windows OS, MAC OSX, and mobile device support. Communication: Excellent verbal and written communication skills, with the ability to explain complex issues to users of varying skill levels. Team Player: Ability to work well in a team while also being self-motivated and capable of managing your own workload. Requirements: Experience: Proven track record in a 2nd Line Engineer role. Certifications: Ongoing commitment to learning and obtaining relevant technical certifications. Driving License: A UK driving license is essential for this role. Ready to Take the Next Step in Your IT Career? Join a forward-thinking team that values your expertise and offers unparalleled opportunities for growth. Apply today and become a crucial part of a company that is shaping the future of IT services globally!

2nd Line Service Desk Engineer - Hybrid 

Our client is looking for NPPV2 CLEARED engineers for a large Mobile phone deployment project across the South of England from the M4 region down to Southampton. The work is to swap out old mobile phone sim cards to new phones . Upload new apps on the new phone and log the]is on spreadsheets. No experienced needed Just a valid NPPV2 and Mobile phone knowledge. If you have a valid NPPV2 Clearance and knowlege of mobile phones please get in touch. They will train you to show you how to swap out the sim cards add new Apps and update to spreadsheets To qualify for this role: NPPV2 cleared Full drivers' license and car. This role falls inside of IR35. Please consider applying if you meet the criteria.